Computer-implemented voice markup system and method
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United States of America Patent
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Apr 18, 2006
Grant Date -
Jun 26, 2003
app pub date -
Jun 26, 2002
filing date -
Jun 29, 2001
priority date (Note) -
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Abstract
A computer-implemented method and system for processing a service request received from a telephone communication device. The telephony system and method utilizes a call management server and a voice interpreter server. The call management server receives an incoming call from a user, and the voice interpreter server processes the service request contained in the incoming call. Data communication encapsulation is used to communicate data between the call management server and the voice interpreter platform in order to process the service request.
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