Proactive service request management and measurement
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Apr 18, 2006
Issued Date -
N/A
app pub date -
Aug 1, 2001
filing date -
Aug 1, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for managing a repair process for a fault between a proactive network repair system and customer service system using a repair ticketing system is provided. The method includes detecting the fault in the proactive network repair system. Once detected, an indication of the fault is sent to the repair ticketing system and a repair ticket is created. The repair ticketing system then correlates one or more customers affected by the fault to the repair ticket and communicates the repair ticket and the one or more customers affected by the fault to customer service system before a call is received by the one or more customers affected by the fault.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully