Call routing system and method

United States of America Patent

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May 2, 2006
Grant Date
Oct 9, 2003
app pub date
Apr 4, 2002
filing date
Apr 4, 2002

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Abstract

System and method for providing at least one predetermined automated message to an account holder via a voice response unit based on a likely reason for the call by the account holder to be because of a recent transaction decline.

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Patent Owner(s)

Patent Owner	Address
CAPITAL ONE SERVICES LLC	1680 CAPITAL ONE DRIVE MCLEAN VA 22102

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H04M:TELEPHONIC COMMUNICATION

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[Patents Count]

Inventor(s)

Inventor Name	Address	# of filed Patents	Total Citations
Hornsby, William Darin	Richmond, VA	2	8

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Call routing system and method

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United States of America Patent

10116402

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PATENT NO	7039167
APP PUB NO	20030190021A1
SERIAL NO	10116402
DOCKET NO

US Family Size	Non-US Coverage
Patent Longevity	Forward Citations

DATE PUBLISHED	PUBLICATION/PATENT NO.	PUBLICATION TYPE
May 02, 2006	US,7039167,B2 US7039167B2	GRANTED PATENT AS SECOND PUBLICATION
October 09, 2003	US,20030190021,A1 US20030190021A1	FIRST PUBLISHED PATENT APPLICATION

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10116402

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