Hold queue management
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United States of America Patent
Stats
-
May 23, 2006
Grant Date -
Feb 20, 2003
app pub date -
Aug 17, 2001
filing date -
Aug 17, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method, system and product for managing a hold queue is provided. A call center receives an incoming telephone call from at least one caller and places the caller in an initial position in the hold queue. When a caller is in a hold queue at a call center, a request can be made to pause the caller's position in the hold queue. When the caller is ready to return to the hold queue or when the pause duration has expired, the caller becomes active in the hold queue.
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