Enabling legacy interactive voice response units to accept multiple forms of input
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United States of America Patent
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May 30, 2006
Grant Date -
Dec 4, 2003
app pub date -
May 31, 2002
filing date -
May 31, 2002
priority date (Note) -
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Abstract
A method of enabling a legacy interactive voice response unit to accept multiple forms of user input can include associating dual tone multi-frequency selectable options of the legacy interactive voice response unit with non-dual tone multi-frequency user inputs. A non-dual tone multi-frequency user input can be received and processed to determine at least one dual tone multi-frequency selectable option that is associated with the received user input. Dual tone multi-frequency signals can be generated for selecting the at least one dual-tone multi-frequency selectable option associated with the user input. The dual tone multi-frequency signals can be provided to the legacy interactive voice response unit.
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