System and method for personalizing dialogue menu for an interactive voice response system
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United States of America Patent
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Jun 20, 2006
Issued Date -
N/A
app pub date -
Oct 19, 1999
filing date -
Oct 19, 1999
priority date (Note) -
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Abstract
A method and system for personalizing an interactive voice response (IVR) system to reduce a number of key sequences to reach a desired source of information, includes storing a caller profile, and retrieving the caller's profile to construct a personalized IVR dialogue menu and play out the personalized menu.
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