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United States of America Patent
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Aug 1, 2006
Grant Date -
N/A
app pub date -
Feb 24, 2004
filing date -
Feb 24, 2004
priority date (Note) -
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status (Latency Note)
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Abstract
A contact center for servicing a contact is provided that includes (a) an input operable to receive a contact from a customer; (b) a selection function 26 operable to direct the contact to a human agent associated with the contact center for servicing; and (c) a contact monitor 62 operable (a) to track a service time required by the human agent to service the contact and (b), when the service time at least one of equals and exceeds a selected first threshold, notify the agent that the selected first threshold has been at least one of equaled and exceeded.
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