Importance

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Abstract

An improved method and system for providing context-sensitive help and interactive search capability in an insurance claims processing system. A help information database may include one or more index tables, one or more header tables and one or more text tables. In one embodiment, the context-sensitive help for a step in processing an insurance claim may be automatically invoked when entering the step. Alternatively, the user may interactively invoke context-sensitive help once the step is displayed. The insurance claims processing system may search one or more index tables for entries including a page ID and/or codes from one or more elements of the page. The insurance claims processing system may locate one or more entries in the one or more index tables and then locate entries in the one or more help tables using information from the entries located in the one or more index tables. The insurance claims processing system may then display information from the located help table entries in order of relevance. A search interface may also be provided by the insurance claims processing system. A user may enter one or more terms to be searched for in the help database. The insurance claims processing system may then search for and locate one or more entries in the one or more index tables that include at least one of the one or more terms. The located entries in the index table may then be used to locate help entries in the one or more help tables that include at least one of the one or more terms. The insurance claims processing system may then display information from the located help table entries in order of relevance.

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First Claim