System and method for providing a call back option for callers to a call center
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United States of America Patent
Stats
-
Sep 5, 2006
Issued Date -
N/A
app pub date -
Mar 31, 2005
filing date -
Jun 28, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
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