System and method for generating forecasts and analysis of contact center behavior for planning purposes
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United States of America Patent
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Sep 5, 2006
Issued Date -
N/A
app pub date -
May 17, 2002
filing date -
May 17, 2001
priority date (Note) -
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Abstract
A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
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