Call handling system and method
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United States of America Patent
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Oct 17, 2006
Issued Date -
N/A
app pub date -
Mar 31, 2003
filing date -
Mar 31, 2003
priority date (Note) -
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status (Latency Note)
Importance
Abstract
A call handling system for a call comprising a routing system configured to receive a key from a first call system and responsively transfer a query to a call processing system wherein the query indicates the key and wherein the call processing system is configured to receive the key and process the key by placing the key into a dialed number information service (DNIS) override field of a query response and is configured to transfer the query response to the routing system, and wherein the routing system is further configured to receive the query response and responsively send the key as DNIS to a second call system. The technology improves call handling capabilities of a call handling system thereby saving time and allowing for improved call handling efficiencies.
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