System and method for personalizing an interactive voice broadcast of a voice service based on particulars of a request
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Oct 24, 2006
Issued Date -
N/A
app pub date -
Feb 5, 2002
filing date -
Sep 13, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for personalizing an interactive voice output of a voice service based on determinations about the caller or call, the output containing information derived from on line analytical processing (OLAP) systems, where content stored in the database can be readily obtained by a requester on the fly and in a personalized, interactive manner. The system and method include a call server for receiving an incoming call from a caller, an inference module for determining information about a voice service to be provided to the caller, a control module related to the information determined and for facilitating the interactive voice broadcast with the caller, and a personalization module for passing determined information to the control module.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully