Hold queue position publication

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7130411
APP PUB NO 20030103620A1
SERIAL NO

10005680

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brown, Michael Wayne Georgetown, TX 274 16967
Cheng, David R Wilmington, DE 44 549
Leung, Wing-Ying Stephanie Ann Arbor, MI 6 171
Okunseinde, Folu Oakhurst, NJ 9 495
Paolini, Michael A Austin, TX 285 20593
Sheth-Voss, Seema Cambridge, MA 6 171
Winters, Scott Lee Austin, TX 83 3568

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