Automatic routing and information system for telephonic services

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7136474
APP PUB NO 20030228009A1
SERIAL NO

10454396

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
MUREX SECURITIES, LTD.CHICAGO, IL18
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA29

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Great Falls, VA 38 1735
Shaffer, James D Rancho Sante Fe, CA 35 1743

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (3)
5432841 System for locating and communicating with mobile vehicles 541 1992
5715299 Method and apparatus for telecommunications network routing 11 1994
5668852 Automatic caller-associated information provision system, improvement and method for paging system 84 1996
 
ALCATEL USA;INTELLECTUAL PROPERTY DEPARTMENT (1)
4608460 Comprehensive automatic directory assistance apparatus and method thereof 115 1984
 
SONY CORPORATION (1)
4805119 User terminal for videotex 33 1986
 
MUREX LICENSING CORPORATION (1)
4757267 Telephone system for connecting a customer to a supplier of goods 687 1987
 
CIVIX-DDI, LLC (1)
5682525 System and methods for remotely accessing a selected group of items of interest from a database 472 1995
 
EXECUTONE INTER-TELBUSINESS INFORMATION SYSTEMS, INC. (1)
5465286 Apparatus for supervising an automatic call distribution telephone system 287 1994
 
SBC TECHNOLOGY RESOURCES, INC. (3)
5592541 Apparatus and method for forwarding incoming calls 190 1995
5680446 Advanced intelligent network screening 88 1995
5974133 Method and apparatus for facilitating communication across multiple locations 129 1996
 
SYGNET COMMUNICATIONS, INC. (1)
5546445 Cellular telephone system that uses position of a mobile unit to make call management decisions 322 1995
 
Publitel Internacional, S.A. (1)
5652784 Automatic telephone advertising provided in lieu of dial-tone 100 1996
 
SBC LABORATORIES, INC. (1)
6185282 Apparatus and method for intelligent call routing and call return 37 2000
 
MAZDA MOTOR CORPORATION (1)
5293163 Navigation apparatus for vehicles 211 1993
 
AISIN AW CO., LTD. (1)
5784059 Vehicle navigation system with destination selection using hierarchical menu arrangement with selective level skipping 82 1995
 
AVAYA INC. (1)
5963861 Dealer-locator service and apparatus for mobile telecommunications system 106 1996
 
UNWIRED PLANET, LLC (1)
5812950 Cellular telephone system having prioritized greetings for predefined services to a subscriber 61 1995
 
Aspect Software, Inc. (1)
5214688 Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls 188 1990
 
ZELEX (1)
4341929 Memory accessing system 36 1980
 
RONALD A. KATZ TECHNOLOGY LICENSING, L.P. (2)
5259023 Telephonic-interface statistical analysis system 95 1991
5815551 Telephonic-interface statistical analysis system 101 1995
 
Richard A. Koske Fluke Corporation (1)
4484192 Moving map display 102 1981
 
Aspect Communications Corporation (2)
5027384 Personalized automatic call routing 172 1988
5029196 Automated call screening 275 1988
 
TOTAL TRAVEL MANAGEMENT, INC. (1)
5237499 Computer travel planning system 393 1991
 
TREN TECHNOLOGIES HOLDING, LLC (1)
5584025 Apparatus and method for interactive communication for tracking and viewing data 317 1995
 
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (4)
5729600 Automatic call distributor with automated voice responsive call servicing system and method 86 1992
5436965 Method and system for optimization of telephone contact campaigns 196 1993
5724408 Automated call screening 69 1994
6167128 Method and apparatus for controlling a telephone system 14 1995
 
GARMIN SWITZERLAND GMBH (2)
5559707 Computer aided routing system 494 1995
5848373 Computer aided map location system 795 1997
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (5)
5533107 Method for routing calls based on predetermined assignments of callers geographic locations 166 1994
5878126 Method for routing a call to a destination based on range identifiers for geographic area assignments 214 1995
5802513 Method and system for distance determination and use of the distance determination 32 1996
5692038 Method for identifying the source of a telephonic communication 73 1996
6154535 Methods and system for obtaining processing information relating to a communication 39 1998
 
CATALINA MARKETING CORPORATION (1)
5710886 Electric couponing method and apparatus 651 1995
 
PAULUCCI, JENO F. (1)
4797818 Food order/delivery system 168 1987
 
AG COMMUNICATION SYSTEMS CORP. (1)
5727057 Storage, transmission, communication and access to geographical positioning data linked with standard telephony numbering and encoded for use in telecommunications and related services 479 1994
 
HUGHES AIRCRAFT COMPANY (1)
4766555 System for the automatic generation of data bases for use with a computer-generated visual display 26 1985
 
GENESYS COMMUNICATIONS LABORATORIES, INC. (1)
5802163 Methods and apparatus for implementing an outbound network call center 43 1996
 
FUJI XEROX CO., LTD. (1)
5524202 Method for forming graphic database and system utilizing the method 48 1995
 
BALL, HARLEY R. (1)
5850433 System and method for providing an on-line directory service 512 1996
 
LITLE & CO. (1)
5465290 Confirming identity of telephone caller 161 1993
 
BROTHER KOGYO KABUSHIKI KAISHA (1)
5894507 Telephone with function for adding and removing regional numbers from telephone numbers to be dialed 13 1996
 
Memorylink, Inc. (2)
5289371 System and method for routing data and communications 143 1992
5852809 System and method for routing data and communications 131 1995
 
VOLPE, ANTHONY (1)
4954958 Directional information system 182 1988
 
UNIFI COMMUNICATIONS CORPORATION, A DELAWARE CORPORATION (1)
5168515 Switchless automatic call distribution system 132 1991
 
Double Click, Inc. (1)
5948061 Method of delivery, targeting, and measuring advertising over networks 1915 1996
 
Mid America Technologies, Inc. (1)
5197009 Apparatus for and method of creating delivery route maps 53 1992
 
VOLT DELTA RESOURCES, LLC (1)
5488652 Method and apparatus for training speech recognition algorithms for directory assistance applications 159 1994
 
LOCATION SERVICES IP, LLC (2)
5839088 Geographic location referencing system and method 167 1996
6202023 Internet based geographic location referencing system and method 475 1999
 
SELLECTSOFT, LLC (1)
6035280 Electronic discount couponing method and apparatus for generating an electronic list of coupons 309 1996
 
MCI COMMUNICATIONS CORPORATION (1)
5095505 Efficient flexible special service call processing 111 1991
 
Regal Greetings & Gifts Inc. (1)
5721832 Method and apparatus for an interactive computerized catalog system 252 1995
 
MEADOR, C. LAWRENCE, TRUSTEE OF D.S.T. RETIREMENT FUND (1)
4974170 Electronic directory for identifying a selected group of subscribers 196 1990
 
Siemens Telecom Networks (2)
5970131 Method for providing location/geographic portability in a system having different service providers within a common numbering plan area 13 1995
5796813 Method for routing a call 83 1996
 
KAMA-TECH (HK) LIMITED (1)
5528518 System and method for collecting data used to form a geographic information system database 177 1994
 
Geodisplay Technology Limited Partnership (1)
4873513 Automated map display system 93 1987
 
ROLM COMPANY (1)
5287498 Message transmitting system wherein recipient site is determined using information concerning the relationship between the sender and recipient sites 66 1991
 
INTELLECTUAL VENTURES II LLC (1)
6078657 Method and system for providing local telephone number portability using geographic unit building blocks 24 1997
 
TELEPHONE CONNECTION, THE, A DE CORP. (1)
5361295 Anonymous interactive telephone system 261 1991
 
GOOGLE TECHNOLOGY HOLDINGS LLC (2)
5553119 Intelligent recognition of speech signals using caller demographics 171 1994
5666400 Intelligent recognition 116 1994
 
Simms Security Corp. (1)
5334974 Personal security system 699 1992
 
FREEDOM SCIENTIFIC BLV GROUP, LLC (1)
5470233 System and method for tracking a pedestrian 463 1994
 
SHARP KABUSHIKI KAISHA (1)
5289195 Positioning and displaying system 43 1993
 
Cognitronics Corporation (1)
4782509 Apparatus and method for obtaining information in a wide-area telephone system with multiple local exchanges and multiple information storage sites 35 1987
 
TOUCH SCREEN MEDIA, INC. (1)
5422809 Method and apparatus for providing travel destination information and making travel reservations 166 1993
 
REMOTE LOCATOR SYSTEMS, LLC (1)
5548637 Method and apparatus for locating personnel and objects in response to telephone inquiries 343 1995
 
SANDATA TECHNOLOGIES, INC. (1)
5255183 Telephone-based personnel tracking system 100 1990
 
CDC PROPRIETE INTELLECTUELLE (1)
5602901 Specialized call routing method and apparatus for a cellular communication system 38 1994
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
6108533 Geographical database for radio system 266 1997
 
Nippondenso Co., Ltd. (6)
4761742 Guiding spot display apparatus 39 1986
4737916 Electronic map display system 139 1986
4737927 Map display apparatus 70 1986
4744033 Electronic display system 31 1986
4760531 Map display system 36 1986
4937572 Map display apparatus storing data of physically adjacent map sections in physically adjacent storage locations 37 1988
 
Calabrio, Inc. (1)
5642410 Call processor for a computer telephone integration system 66 1996
 
ROZMANITH, ANTHONY I. (1)
5179652 Method and apparatus for storing, transmitting and retrieving graphical and tabular data 256 1989
 
SCIENCE DYNAMICS CORPORATION (1)
5023904 Direct telephone dial ordering service 227 1989
 
PHONELINK PLC. JOHN DOUGLAS HOUSE (1)
5727201 Online data retrieval system 32 1995
 
RPX CLEARINGHOUSE LLC (1)
5905773 Apparatus and method for reducing speech recognition vocabulary perplexity and dynamically selecting acoustic models 67 1996
 
ROYAL CARIBBEAN CRUISES LTD. (1)
4788643 Cruise information and booking data processing system 146 1985
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (2)
5457738 Method and system for searching an on-line directory at a telephone station 70 1995
5805688 Automated system and method for call handling 67 1995
 
REED ELSEVIER PROPERTIES INC. (1)
5570283 Corporate travel controller 193 1994
 
ALPHANET HOSPITALITY SYSTEMS INC. (1)
4942599 Location identification 67 1989
 
SANDEN CORPORATION (1)
5396254 Position recognition system and position-coordinate converting device 45 1991
 
AASTRA TECHNOLOGIES, INC. (1)
5481594 Audio caller identification unit 116 1993
 
CITIBANK, N.A. (2)
5966695 Sales and marketing support system using a graphical query prospect database 493 1995
5930764 Sales and marketing support system using a customer information database 524 1996
 
HOOPER, DAVID C. (1)
5381338 Real time three dimensional geo-referenced digital orthophotograph-based positioning, navigation, collision avoidance and decision support system 437 1993
 
Telecue Systems (1)
4645873 Transactional telecommunication system 179 1985
 
BELL CANADA (1)
5479488 Method and apparatus for automation of directory assistance using speech recognition 221 1994
 
NEUSTAR INFORMATION SERVICES, INC. (9)
5506897 Automatic routing system for telephonic services 119 1994
5848131 Automatic information and routing system for telephonic services 119 1996
5982868 Automatic routing and information system for telephonic services 46 1996
5901214 One number intelligent call processing system 239 1996
5907608 Automatic routing and information system for telephonic services 45 1998
5910982 Automatic routing and information system for telephonic services 39 1998
5956397 Automatic routing and information system for telephonic services 42 1998
6058179 One number, intelligent call processing system 109 1998
6185290 One number, intelligent call processing system 90 2000
 
HITACHI, LTD. (3)
4951212 Automobile driving guide apparatus 58 1988
5237323 Map retrieving system having a learning function 22 1991
5729731 Method of retrieving in a database through image information 36 1995
 
REAL ESTATE ALLIANCE LTD. (2)
4870576 Real estate search and location system and method 119 1986
5032989 Real estate search and location system and method 364 1989
 
RealSelect, Inc. (1)
5754850 Real-estate method and apparatus for searching for homes in a search pool for exact and close matches according to primary and non-primary selection criteria 182 1996
 
SEPRO ROBOTIQUE 44 BOULEVARD DES ETATS UNIS (1)
5329108 Map with indexes for a geographical information system and system for applying same 153 1992
 
KABUSHIKI KAISHA TOSHIBA (2)
4843569 Data input apparatus for picture data base management system 46 1987
5148522 Information retrieval apparatus and interface for retrieval of mapping information utilizing hand-drawn retrieval requests 72 1991
 
BELL TELEPHONE LABORATORIES, INCORPORATED (8)
4313035 Method of providing person locator service 473 1980
4310727 Method of processing special service telephone calls 178 1980
4611094 Method for customer definable telephone capability 366 1983
4924510 Telecommunications database accessing method 79 1988
5033079 Establishment of facsimile calls 132 1989
4953204 Multilocation queuing for telephone calls 242 1989
5001710 Customer programmable automated integrated voice/data technique for communication systems 270 1989
5008930 Customer definable integrated voice/data call transfer technique 209 1989
 
INTER*ACT SYSTEMS, INCORPORATED (1)
4817043 Information kiosk 80 1988
 
CANON KABUSHIKI KAISHA (1)
5867563 Location display apparatus 13 1995
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
4987587 Method and apparatus for providing 800 number service 84 1989
5333266 Method and apparatus for message handling in computer systems 681 1992
 
Sprint Communications Company L.P. (2)
5734709 System for customer configuration of call routing in a telecommunications network 95 1995
5812654 Telecommunications network routing 85 1995
 
AT&T IPM CORP. (2)
5430782 Caller directed routing of toll free calls using variable prefixes 34 1992
5481603 Intelligent call processing based upon complete identification of calling station 165 1993
 
LUCENT TECHNOLOGIES INC. (3)
5640319 Switch control methods and apparatus 36 1991
5771283 Method for delivering enhanced caller identification service in a telecommunications network 230 1995
6041103 Interactive call identification 131 1996
 
FUJITSU LIMITED (1)
5543788 Map management system in geographic information management system 28 1994
 
DENSO CORPORATION (1)
5948041 Information service device having simple data retrieval capabilities 193 1997
 
INTEL CORPORATION (1)
5046088 Converter for in-band routing and/or origination information 117 1989
 
MITSUBISHI DENKI KABUSHIKI KAISHA (1)
5635953 Map displaying apparatus 46 1995
 
QUALCOMM FYX, INC. (4)
5796634 System and method for identifying the geographic region of a geographic area which contains a geographic zone associated with a location 110 1997
5961569 System and method for identifying a geographic point within a geographic section 78 1997
5961572 System and method for identifying the geographic region of a geographic area which contains a geographic point associated with a location 118 1997
5978747 Method for identifying the geographic region of a geographic area which contains a geographic zone 92 1998
 
LOCAL EYES CORPORATION (1)
6148289 System and method for geographically organizing and classifying businesses on the world-wide web 160 1997
 
KAYE INSTRUMENTS, INC. (1)
4577062 Method for dispensing information 121 1983
 
Digital Systems International, Inc. (1)
5822416 System and method for real-time screening and routing of telephone calls 59 1996
 
ADVANTIS (2)
5680448 Call routing selection method 36 1992
5768360 Subscriber call routing processing system 94 1995
 
NEC CORPORATION (1)
5646977 Mobile telephone device system having steal prevention function 17 1995
 
AT&T LABS, INC. (4)
5163087 Delivery of customer data base key using automatic number identification 93 1990
5136636 Telephone connection to a nearby dealer 133 1991
5253288 Alternate destination call redirection for telecommunications systems 84 1991
6075853 Apparatus and method for intelligent call routing and call return 53 1997
 
FOOD.COM (1)
5991739 Internet online order method and apparatus 507 1997
 
GARNET DIGITAL, LLC (1)
5379421 Interactive terminal for the access of remote database information 60 1994
 
WIRELESS LOCATION TECHNOLOGIES, INC. (1)
* 6456852 Internet distributed real-time wireless location database 323 1997
 
GO2 Software, Inc. (1)
6047236 Geographic location referencing system and method 128 1998
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (2)
5097528 System for integrating telephony data with data processing systems 211 1991
5402474 System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information 251 1994
 
800 ADEPT, INC., A FLORIDA CORP. (3)
5588048 Geographically mapped telephone routing method and system 96 1996
5805689 Geographically mapped telephone routing method and system 56 1996
RE36111 Geographically mapped telephone routing method and system 72 1997
 
QUALCOMM INCORPORATED (2)
6085085 Method and apparatus for performing preferred system selection 53 1996
5946618 Method and apparatus for performing position-based call processing in a mobile telephone system using multiple location mapping schemes 180 1997
 
MPL APPLICATIONS, L.L.C. (1)
5036535 Switchless automatic call distribution system 222 1989
 
VERIZON PATENT AND LICENSING INC. (1)
6163597 Method and apparatus for routing calls placed to a virtual telephone number 47 1995
 
SNAPTRACK, INC. (1)
* 6185427 Distributed satellite position system processing and application network 444 1998
 
MUREX SECURITIES, INC. (1)
6091810 Automatic routing and information system for telephonic services 38 1998
 
AT&T-BL, AT&T COMMUNICATIONS, INC. (1)
5018191 Special service call routing 211 1989
 
ETALK CORPORATION (2)
5555299 Method and system for transferring calls and call-related data between a plurality of call centers 205 1995
5684870 Method and system for transferring calls and call-related data between a plurality of call centers 204 1996
 
Amtel Communications, Inc. (1)
4672660 Method and system for identifying telephone callers 67 1985
 
BHL PATENT HOLDINGS LLC (1)
2002/0143,320 Tracking medical products with integrated circuits 36 2002
 
HITACHI CONSTRUCTION MACHINERY CO., LTD. (1)
5191504 Control apparatus for electromagnetic device having proportional solenoid 13 1990
 
IRON OAKS TECHNOLOGIES, LLC (1)
5299132 Vehicle locating and communicating method and apparatus using cellular telephone network 431 1992
 
AT&T COMMUNICATIONS, INCORPORATED, 295 NORTH MAPLE AVENUE, BASKING RIDGE, NJ., 07920, A CORP OF NY. (1)
4737983 Automatic call distributor telephone service 223 1985
 
GEODESYS (1)
5109399 Emergency call locating system 161 1989
 
MATSUSHITA ELECTRIC INDUSTRIAL CO., LTD. (1)
5471392 Geographic information display apparatus 43 1994
 
AT&T CORP. (6)
5390232 System for control of subscriber progragmmability 49 1992
5590186 System and method for redirecting a telephone call with call merging 110 1993
5528672 Telephone system with subscriber selected audio and image announcements 34 1993
5596634 Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature 83 1994
5539809 Location specific messaging in a telecommunications network 99 1995
5633922 Process and apparatus for restarting call routing in a telephone network 127 1995
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (4)
* 7460872 Method and application for automatic tracking of mobile devices for computer network processor systems 10 2004
* 2006/0009,152 Method and application for automatic tracking of mobile devices for computer network processor systems 15 2004
7548753 Application for automatic tracking of mobile devices for computer network processor systems 3 2008
* 2008/0311,928 APPLICATION FOR AUTOMATIC TRACKING OF MOBILE DEVICES FOR COMPUTER NETWORK PROCESSOR SYSTEMS 5 2008
 
FINETRAK, LLC (2)
8994591 Locating a mobile station and applications therefor 17 2010
9538493 Locating a mobile station and applications therefor 1 2013
 
VERIZON PATENT AND LICENSING INC. (2)
* 8364689 Methods and apparatus for providing a location based search 1 2006
* 2008/0154,876 METHODS AND APPARATUS FOR PROVIDING A LOCATION BASED SEARCH 11 2006
 
Enovsys LLC (2)
8060109 Authorized location reporting mobile communication system 6 2007
8559942 Updating a mobile device's location 0 2011
 
FRAUNHOFER-GESELLSCHAFT ZUR FOERDERUNG DER ANGEWANDTEN FORSCHUNG E.V. (2)
* 7392131 Method for supplying a program-aided information system with specific positional information 11 2003
* 2005/0065,714 Method for supplying a program-aided information system with specific positional information 0 2003
 
Sprint Spectrum L.P. (1)
8195188 Location reporting satellite paging system with optional blocking of location reporting 11 2003
 
WEST CORPORATION (3)
8165570 System, apparatus and method for availing a mobile call of caller name information 0 2008
* 2009/0181,658 SYSTEM, APPARATUS AND METHOD FOR AVAILING A MOBILE CALL OF CALLER NAME INFORMATION 1 2008
8208909 System, apparatus and method for availing a mobile call of address information 0 2008
 
TRACBEAM, LLC (4)
9237543 Wireless location using signal fingerprinting and other location estimators 1 2007
9060341 System and method for hybriding wireless location techniques 4 2010
9134398 Wireless location using network centric location estimators 3 2011
9277525 Wireless location using location estimators 0 2013
 
AT&T INTELLECTUAL PROPERTY II, L.P. (1)
* 7627545 Geocoding method using multidimensional vector spaces 3 2005
 
WEST INTERACTIVE SERVICES CORPORATION (2)
7987218 Method and system for establishing a spatial street address data set 1 2008
* 2009/0276,450 METHOD AND SYSTEM FOR ESTABLISHING A SPATIAL STREET ADDRESS DATA SET 1 2008
 
MERGENET SOLUTIONS, INC. (1)
8706078 Location reporting satellite paging system with privacy feature 0 2012
 
EXPERIAN MARKETING SOLUTIONS, LLC (1)
9152727 Systems and methods for processing consumer information for targeted marketing applications 18 2011
 
AT&T CORP. (1)
* 2006/0245,572 Geocoding method using multidimensional vector spaces 23 2005
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 May 14, 2018
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00