Importance

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Abstract

A system, method, apparatus, computer program code, and other embodiments for allowing a call to a busy telephone number extension to be queued and/or handled in accordance with one or more rules. The telephone may be connected to a PBX (Private Branch Exchange) or other switch or otherwise may be connected to a telephone network. In addition, a computer associated with the person also may be connected directly or indirectly to the PBX. A server connected to the PBX via a CTI (Computer Telephone Integration) link may be connected to the computer via a computer network. If a new call arrives at the PBX for the specific extension while the extension is busy, the PBX may notify the server of the call. When multiple incoming calls to the same extension exist, the server may indicate to the PBX how or in what order to queue the calls to the person.

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First Claim