System and method for allocating contact resources to contact resource users
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United States of America Patent
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Nov 21, 2006
Grant Date -
Feb 12, 2004
app pub date -
Aug 6, 2002
filing date -
Aug 6, 2002
priority date (Note) -
In Force
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Abstract
A system and method for allocating contact resources provides a platform for communicating contact resource availability from contract resource sources to contact resource users and for procurement of the available contact resources by contact resource users. Procurement of contact resources is supported by quality control that trains, certifies and monitors contact agents to provide assurance to contact resource users of a defined standard of contact quality. Routing of contacts is coordinated through physical medium to support a schedule of procured resources. Speech-to-text resources aid contact communications and quality.
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