Fact collection for product knowledge management
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United States of America Patent
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Dec 5, 2006
Issued Date -
N/A
app pub date -
Dec 13, 2002
filing date -
Aug 4, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
Fact collection for a knowledge automation engine to use in detecting product issues on products. A knowledge automation engine may evaluate a check against a fact to detect a product issue on a product and provide a user of the product remediation information. A check may contain a product issue description, a rule to evaluate against a fact in order to detect the product issue, and remediation information to help a user address the product issue if the product issue is detected on the product. Product issues may include product installation validation and known product bugs. Facts used by the knowledge automation engine may include product configuration facts. Static facts may be collected into a fact repository. A fact collector may be used to collect facts not found in the fact repository but needed to execute checks on the knowledge automation engine.
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