Automated call center transcription services
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United States of America Patent
Stats
-
Feb 27, 2007
Grant Date -
Nov 4, 2004
app pub date -
Apr 29, 2003
filing date -
Apr 29, 2003
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.
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