Information processing apparatus having reply priority and method thereof
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Feb 27, 2007
Grant Date -
N/A
app pub date -
Oct 16, 2000
filing date -
Nov 5, 1999
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An information processing apparatus for replying to an inquiry from a customer in accordance with a reply priority and method therefore. In this information processing apparatus, the reply to the inquiry from the customer is done in accordance with the reply priority assigned to each of the inquiry. The reply priority is determined based on customer priority, contents of the inquiry and the repeated number of the inquiry remained unsolved.
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Cited Art Landscape
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