System for handling frequently asked questions in a natural language dialog service
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United States of America Patent
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Mar 27, 2007
Grant Date -
N/A
app pub date -
Dec 19, 2002
filing date -
Apr 23, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.
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