System for providing multi-phased, multi-modal access to content through voice and data devices
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United States of America Patent
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Apr 3, 2007
Grant Date -
N/A
app pub date -
Feb 8, 2002
filing date -
Feb 8, 2001
priority date (Note) -
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status (Latency Note)
Importance
Abstract
A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.
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