Methods and devices for balancing communications using match rates
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Apr 24, 2007
Grant Date -
Nov 20, 2003
app pub date -
May 15, 2002
filing date -
May 15, 2002
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Incoming communications received by call centers and the like are routed to one or more alternative call centers based on a comparison of Match Rates and Expected Wait Times. Such routing helps improve the overall load balancing of a call center or network of call centers while increasing the effectiveness and controlling the costs of handling incoming communications.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully