US Patent No: 7,215,760

Number of patents in Portfolio can not be more than 2000

Outbound dialing decision criteria based

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ALSO PUBLISHED AS: 20050226403
ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A dialer for managing outgoing contacts is provided that includes a contact filtration agent 144 operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

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First Claim

Related Publications

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2118

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lenard, Rohan Birchgrove, AU 21 163

Cited Art

Patent Info (Count) # Cites Year
 
AVAYA INC. (14)
5,206,903 Automatic call distribution based on matching required skills with agents skills 362 1990
5,828,747 Call distribution based on agent occupancy 198 1997
5,905,793 Waiting-call selection based on anticipated wait times 181 1997
5,982,873 Waiting-call selection based on objectives 171 1997
6,038,296 Internet/intranet user interface to a multimedia messaging system 125 1997
6,088,441 Arrangement for equalizing levels of service among skills 96 1997
6,192,122 Call center agent selection that optimizes call wait times 155 1998
6,173,053 Optimizing call-center performance by using predictive data to distribute calls among agents 230 1998
6,480,484 Internet-intranet greeting service 55 1998
6,307,931 System and method for allowing communication between networks having incompatible addressing formats 42 1998
6,163,607 Optimizing call-center performance by using predictive data to distribute agents among calls 249 1998
6,535,600 System for automatically routing calls to call center agents in an agent surplus condition based on service levels 81 1999
6,925,166 Method and apparatus for generating automatic greetings in a call center 23 2000
6,738,462 Unified communications automated personal name addressing 77 2000
 
ASPECT COMMUNICATIONS CORPORATION (2)
6,411,682 Computer controlled paging and telephone communication system and method 43 1997
6,430,271 Message delivery system 21 1998
 
AT&T CORP. (2)
6,185,603 Method and system for delivery of e-mail and alerting messages 195 1997
6,226,360 System and method for delivery of pre-recorded voice phone messages 53 1998
 
AT&T IPM CORP. (2)
5,742,763 Universal message delivery system for handles identifying network presences 214 1995
5,802,510 Universal directory service 157 1995
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
5,864,874 Community co-presence system 60 1996
6,675,168 Co-presence data retrieval system 30 2001
 
MICROSOFT CORPORATION (2)
6,968,179 Place specific buddy list services 205 2000
6,839,735 Methods and systems for controlling access to presence information according to a variety of different access permission types 49 2000
 
OPENWAVE SYSTEMS INC. (2)
2002/0116,336 Method and device for displaying contact information in a presence and availability management system 73 2002
2002/0116,461 Presence and availability management system 95 2002
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (2)
6,094,681 Apparatus and method for automated event notification 170 1998
6,449,260 Multimedia automatic call distribution system 75 1998
 
ASPECT SOFTWARE, INC. (1)
5,511,112 Automated voice system for improving agent efficiency and improving service to parties on hold 118 1994
 
CALLCOMPLIANCE.COM, INC. (1)
6,330,317 Call blocking system 71 1999
 
CAPITALSOURCE FINANCE LLC (1)
2003/0028,621 Presence, location and availability communication system and method 58 2002
 
ELECTRONIC INFORMATION SYSTEMS, INC. (1)
5,430,792 Automated telephone calling system 71 1994
 
ETRIEVE, INC. (1)
2002/0055,350 Apparatus and method of toggling between text messages and voice messages with a wireless communication device 132 2001
 
FUJITSU LIMITED (1)
6,891,933 Communication apparatus 15 2001
 
GOOGLE INC. (1)
6,700,967 Presence information method and system 50 2001
 
GRAYPHON NETWORKS, INC. (1)
6,788,773 System and process for automatic storage, enforcement and override of consumer do-not-call requests 27 2000
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
6,741,586 System and method for sharing computer screens over a telephony network 44 2000
 
INTEL CORPORATION (1)
6,463,471 Method and system for validating and distributing network presence information for peers of interest 102 1998
 
INTERNATIONAL TELESYSTEMS CORPORATION (1)
4,817,130 Call management system with protocol converter and port controller 46 1986
 
J2 GLOBAL COMMUNICATIONS, INC. (1)
6,549,612 Unified communication services via e-mail 274 1999
 
LUCENT TECHNOLOGIES INC. (1)
5,826,039 Universal connection point for resources and communication unrelated to a physical endpoint 68 1995
 
MITSUBISHI DENKI KABUSHIKI KAISHA (1)
6,477,105 Semiconductor memory device with a hierarchical word line configuration capable of preventing leakage current in a sub-word line driver 9 2002
 
NOBEL BIOCARE SERVICES AG (1)
6,561,805 Universal implant delivery system 32 2001
 
NOKIA CORPORATION (1)
2002/0126,701 System and methods for using an application layer control protocol transporting spatial location information pertaining to devices connected to wired and wireless internet protocol networks 132 2001
 
NORTEL NETWORKS LIMITED (1)
2002/0085,701 Method and system for providing unified communication management based on presence information 106 2000
 
ORACLE INTERNATIONAL CORPORATION (1)
6,360,222 Method and system thereof for organizing and updating an information directory based on relationships between users 53 1998
 
PALTALK HOLDINGS, INC. (1)
2002/0076,010 System, method and computer program product for conveying presence information via voice mail 45 2000
 
PEOPLELINK (1)
2002/0021,307 Method and apparatus for utilizing online presence information 113 2001
 
ROCKWELL ELECTRONIC COMMERCE CORP. (1)
6,546,097 Automatic call distribution system with signal generator and method 37 1999
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6,789,120 Real-time audio/video communication method for use on the internet and device therefor 23 2000
 
SBC PROPERTIES, L.P. (1)
7,068,762 Method and system for providing visual notification in a unified messaging system 15 2002
 
SHAPIRO, EHUD (1)
2002/0019,829 Community co-presence system and method having virtual groups 60 2001
 
TELCORDIA TECHNOLOGIES, INC. (1)
2002/0065,894 Local presence state and user-controlled presence and message forwarding in unified instant messaging 147 2000
 
TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) (1)
6,332,081 Arrangement for improving availability of services in a communication system 35 1999
 
TELEMARKETING COMPLIANCE TECHNOLOGIES CORPORATION (1)
6,130,937 System and process for automatic storage, enforcement and override of consumer do-not-call requests 38 1997
 
TTI INVENTIONS A LLC (1)
6,968,052 Method and apparatus for creating a presence monitoring contact list with dynamic membership 48 2001
 
U.S. TELECOM INTERNATIONAL INC. (1)
4,941,168 System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices 108 1988
 
UBIQUE LTD. (1)
5,819,084 Co-presence data retrieval system 55 1997
 
VERIZON COMMUNICATIONS INC. (1)
6,298,062 System providing integrated services over a computer network 81 1998
 
VERIZON CORPORATE SERVICES GROUP INC. (1)
6,128,304 Network presence for a communications system operating over a computer network 120 1998
 
VERIZON LABORATORIES INC. (1)
6,031,896 Real-time voicemail monitoring and call control over the internet 138 1998
 
VERSADA NETWORKS, A WASHINGTON CORPORATION (1)
2003/0073,440 Detecting and transporting dynamic pressence information over a wireless and wireline communications network 96 2002
 
XEROX CORPORATION (1)
5,555,376 Method for granting a user request having locational and contextual attributes consistent with user policies for devices having locational attributes consistent with the user request 446 1993
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (3)
2003/0018,720 APPARATUS AND METHOD FOR PROVIDING MULTIMEDIA MESSAGING BETWEEN DISPARATE MESSAGING PLATFORMS 54 1999
2002/0035,605 Use of presence and location information concerning wireless subscribers for instant messaging and mobile commerce 259 2001
6,668,167 Method and apparatus for sharing mobile user event information between wireless networks and fixed IP networks 60 2001

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
AVAYA INC. (11)
7,536,437 Presence tracking and name space interconnection techniques 28 2003
7,573,996 Presence based callback 2 2006
8,218,735 Messaging advise in presence-aware networks 0 2007
7,769,154 Aggregated perceived presence 4 2008
8,107,597 Messaging advise in presence-aware networks 0 2008
8,108,516 Presence tracking and name space interconnection techniques 1 2008
8,064,574 Messaging advise in presence-aware networks 0 2008
8,050,388 Messaging advise in presence-aware networks 0 2008
7,936,865 Messaging advise in presence-aware networks 0 2008
8,098,799 Messaging advise in presence-aware networks 0 2008
8,301,581 Group compositing algorithms for presence 0 2009
 
GRYPHON NETWORKS (2)
8,249,232 System and method for control of communications connections 1 2004
8,050,394 System and method for control of communications connections and notifications 2 2005
 
GRYPHON NETWORKS CORP. (2)
8,005,200 System and method for control of communications connections and notifications 3 2004
8,385,524 System and method for control of communications connections and notifications 0 2011
 
MICROSOFT CORPORATION (2)
7,493,390 Method and system for supporting the communication of presence information regarding one or more telephony devices 8 2006
7,653,715 Method and system for supporting the communication of presence information regarding one or more telephony devices 2 2006
 
BRIGHT SUN TECHNOLOGIES (1)
8,037,139 Multi-modal participant lists 0 2004

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Nov 8, 2014
11.5 Year Payment $7400.00 $3700.00 $1850.00 Nov 8, 2018
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00