Outbound dialing decision criteria based

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7215760
APP PUB NO 20050226403A1
SERIAL NO

11149617

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A dialer for managing outgoing contacts is provided that includes a contact filtration agent 144 operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2871

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lenard, Rohan Birchgrove, AU 17 452

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (1)
2003/0018,720 APPARATUS AND METHOD FOR PROVIDING MULTIMEDIA MESSAGING BETWEEN DISPARATE MESSAGING PLATFORMS 92 1999
 
ETRIEVE, INC. (1)
2002/0055,350 Apparatus and method of toggling between text messages and voice messages with a wireless communication device 164 2001
 
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (1)
6741586 System and method for sharing computer screens over a telephony network 67 2000
 
UBICOMM, LLC (1)
5555376 Method for granting a user request having locational and contextual attributes consistent with user policies for devices having locational attributes consistent with the user request 636 1993
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6789120 Real-time audio/video communication method for use on the internet and device therefor 37 2000
 
Grayphon Networks, Inc. (1)
6788773 System and process for automatic storage, enforcement and override of consumer do-not-call requests 36 2000
 
NOKIA TECHNOLOGIES OY (1)
2002/0126,701 System and methods for using an application layer control protocol transporting spatial location information pertaining to devices connected to wired and wireless internet protocol networks 265 2001
 
SBC PROPERTIES, L.P. (1)
7068762 Method and system for providing visual notification in a unified messaging system 19 2002
 
ORACLE INTERNATIONAL CORPORATION (1)
6360222 Method and system thereof for organizing and updating an information directory based on relationships between users 87 1998
 
AVAYA INC. (14)
5206903 Automatic call distribution based on matching required skills with agents skills 539 1990
5828747 Call distribution based on agent occupancy 251 1997
5905793 Waiting-call selection based on anticipated wait times 246 1997
5982873 Waiting-call selection based on objectives 232 1997
6038296 Internet/intranet user interface to a multimedia messaging system 159 1997
6088441 Arrangement for equalizing levels of service among skills 126 1997
6192122 Call center agent selection that optimizes call wait times 196 1998
6173053 Optimizing call-center performance by using predictive data to distribute calls among agents 333 1998
6480484 Internet-intranet greeting service 76 1998
6307931 System and method for allowing communication between networks having incompatible addressing formats 60 1998
6163607 Optimizing call-center performance by using predictive data to distribute agents among calls 376 1998
6535600 System for automatically routing calls to call center agents in an agent surplus condition based on service levels 131 1999
6925166 Method and apparatus for generating automatic greetings in a call center 38 2000
6738462 Unified communications automated personal name addressing 118 2000
 
MICROSOFT TECHNOLOGY LICENSING, LLC (2)
6968179 Place specific buddy list services 464 2000
6839735 Methods and systems for controlling access to presence information according to a variety of different access permission types 116 2000
 
SHAPIRO, EHUD (1)
2002/0019,829 Community co-presence system and method having virtual groups 138 2001
 
UBIQUE LTD. (1)
5819084 Co-presence data retrieval system 108 1997
 
PEOPLELINK (1)
2002/0021,307 Method and apparatus for utilizing online presence information 244 2001
 
Versada Networks, a Washington Corporation (1)
2003/0073,440 Detecting and transporting dynamic pressence information over a wireless and wireline communications network 162 2002
 
GOOGLE INC. (1)
6700967 Presence information method and system 71 2001
 
ADVANCED MESSAGING TECHNOLOGIES, INC. (1)
6549612 Unified communication services via e-mail 403 1999
 
ALTAMIRA TECHNOLOGIES CORPORATION (2)
2002/0035,605 Use of presence and location information concerning wireless subscribers for instant messaging and mobile commerce 537 2001
6668167 Method and apparatus for sharing mobile user event information between wireless networks and fixed IP networks 90 2001
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
5864874 Community co-presence system 128 1996
6675168 Co-presence data retrieval system 47 2001
 
Electronic Information Systems, Inc. (1)
5430792 Automated telephone calling system 95 1994
 
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (4)
5511112 Automated voice system for improving agent efficiency and improving service to parties on hold 144 1994
6411682 Computer controlled paging and telephone communication system and method 62 1997
6430271 Message delivery system 24 1998
6546097 Automatic call distribution system with signal generator and method 41 1999
 
AT&T IPM CORP. (3)
5742763 Universal message delivery system for handles identifying network presences 303 1995
5802510 Universal directory service 255 1995
5826039 Universal connection point for resources and communication unrelated to a physical endpoint 98 1995
 
NYTELL SOFTWARE LLC (1)
6968052 Method and apparatus for creating a presence monitoring contact list with dynamic membership 88 2001
 
OPENWAVE SYSTEMS INC. (2)
2002/0116,336 Method and device for displaying contact information in a presence and availability management system 148 2002
2002/0116,461 Presence and availability management system 188 2002
 
U.S. Telecom International Inc. (1)
4941168 System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices 127 1988
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
6332081 Arrangement for improving availability of services in a communication system 50 1999
 
PALTALK HOLDINGS, INC. (1)
2002/0076,010 System, method and computer program product for conveying presence information via voice mail 67 2000
 
UNIFY, INC. (2)
6094681 Apparatus and method for automated event notification 331 1998
6449260 Multimedia automatic call distribution system 106 1998
 
CAPITALSOURCE FINANCE LLC (1)
2003/0028,621 Presence, location and availability communication system and method 133 2002
 
FUJITSU LIMITED (1)
6891933 Communication apparatus 20 2001
 
TELEMARKETING COMPLIANCE TECHNOLOGIES CORPORATION (1)
6130937 System and process for automatic storage, enforcement and override of consumer do-not-call requests 53 1997
 
VERIZON COMMUNICATIONS INC. (1)
6298062 System providing integrated services over a computer network 136 1998
 
TELCORDIA TECHNOLOGIES, INC. (1)
2002/0065,894 Local presence state and user-controlled presence and message forwarding in unified instant messaging 312 2000
 
VERIZON CORPORATE SERVICES GROUP INC. (1)
6128304 Network presence for a communications system operating over a computer network 193 1998
 
CALLCOMPLIANCE.COM, INC. (1)
6330317 Call blocking system 98 1999
 
INTEL CORPORATION (1)
6463471 Method and system for validating and distributing network presence information for peers of interest 182 1998
 
VERIZON LABORATORIES INC. (1)
6031896 Real-time voicemail monitoring and call control over the internet 229 1998
 
MITSUBISHI DENKI KABUSHIKI KAISHA (1)
6477105 Semiconductor memory device with a hierarchical word line configuration capable of preventing leakage current in a sub-word line driver 11 2002
 
International Telesystems Corporation (1)
4817130 Call management system with protocol converter and port controller 56 1986
 
NORTEL NETWORKS LIMITED (1)
2002/0085,701 Method and system for providing unified communication management based on presence information 180 2000
 
AT&T CORP. (2)
6185603 Method and system for delivery of e-mail and alerting messages 296 1997
6226360 System and method for delivery of pre-recorded voice phone messages 75 1998
 
NOBEL BIOCARE SERVICES AG (1)
6561805 Universal implant delivery system 40 2001
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
BRIGHT SUN TECHNOLOGIES (2)
* 8037139 Multi-modal participant lists 12 2004
8819153 Multi-modal participant lists 1 2011
 
AVAYA INC. (17)
* 2004/0141,594 Messaging advise in presence-aware networks 87 2003
7536437 Presence tracking and name space interconnection techniques 87 2003
* 2003/0154,293 Presence tracking and name space interconnection techniques 177 2003
* 2005/0276,407 Telephony device ring determination by scheduler 23 2004
7573996 Presence based callback 6 2006
8218735 Messaging advise in presence-aware networks 5 2007
7769154 Aggregated perceived presence 12 2008
8107597 Messaging advise in presence-aware networks 0 2008
8108516 Presence tracking and name space interconnection techniques 8 2008
8064574 Messaging advise in presence-aware networks 0 2008
8050388 Messaging advise in presence-aware networks 0 2008
7936865 Messaging advise in presence-aware networks 3 2008
* 2009/0028,303 MESSAGING ADVISE IN PRESENCE-AWARE NETWORKS 7 2008
* 2009/0022,288 MESSAGING ADVISE IN PRESENCE-AWARE NETWORKS 6 2008
* 2009/0022,287 MESSAGING ADVISE IN PRESENCE-AWARE NETWORKS 5 2008
8098799 Messaging advise in presence-aware networks 0 2008
8301581 Group compositing algorithms for presence 1 2009
 
GRYPHON NETWORKS CORP. (12)
8249232 System and method for control of communications connections 5 2004
* 2005/0226,151 System and method for control of communications connections 11 2004
8005200 System and method for control of communications connections and notifications 6 2004
* 2005/0226,221 System and method for control of communications connections and notifications 15 2004
8526428 System and method for control of communications connections and notifications 1 2005
8050394 System and method for control of communications connections and notifications 6 2005
* 8964956 System and method for integrated compliance and contact management 0 2005
* 2007/0136,789 System and method for integrated compliance and contact management 11 2005
8572113 Network calling privacy with recording 1 2010
8732190 Network calling privacy with recording 0 2010
8385524 System and method for control of communications connections and notifications 4 2011
8634528 System and method for control of communications connections and notifications 1 2013
 
MICROSOFT TECHNOLOGY LICENSING, LLC (4)
* 7493390 Method and system for supporting the communication of presence information regarding one or more telephony devices 51 2006
* 2006/0190,591 Method and system for supporting the communication of presence information regarding one or more telephony devices 28 2006
7653715 Method and system for supporting the communication of presence information regarding one or more telephony devices 4 2006
* 2006/0190,525 Method and system for supporting the communication of presence information regarding one or more telephony devices 12 2006
 
GOOGLE INC. (1)
9584448 Multi-modal participant lists 0 2014
 
FIRSTHAND TECHNOLOGIES INC. (1)
* 2008/0117,839 METHOD AND SYSTEM FOR MANAGING INTEGRATED MEDIA GROUP COMMUNICATIONS 17 2006
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Nov 8, 2018
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00