Method, apparatus, and system for capturing data exchanged between a server and a user

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7219138
APP PUB NO 20030145071A1
SERIAL NO

10061469

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Data exchanged between at least one server and at least one user is intercepted in a capturing module that operates independently from the server and the user. A copy of the intercepted data is stored in a database. The intercepted data that is destined for the server is forwarded to the server, or the intercepted data that is destined for the user is forwarded to the user. The intercepting and storing are performed transparently to the user. Interception of data may be performed continuously, and storing of data may be performed during a predetermined time window or at predetermined time intervals. The intercepted data may include events, attributes, images, user identifications, requests, and/or responses. Only a predetermined portion of the data and/or data that satisfies predefined rules is stored. The user may be a web server or a web browser, and the server may be a web server. The data may be exchanged in the form of an Internet protocol and assembled into a web page view for the user. Interception and storing may be performed concurrently for capturing data exchanged simultaneously between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
CREDIT SUISSE, CAYMAN ISLANDS BRANCHNEW YORK, NY234

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Boyers, Albert S Atlanta, GA 5 133
Choragudi, Ram Alpharetta, GA 5 133
Owen, Jr Joseph H Douglasville, GA 3 77
Straut, Christopher Duluth, GA 5 133

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (4)
6078894 Method and system for evaluating the performance of emergency medical dispatchers 173 1997
6076099 Method for configurable intelligent-agent-based wireless communication system 197 1997
6810414 System and methods for easy-to-use periodic network data capture engine with automatic target data location, extraction and storage 156 2000
2001/0032,335 Picture communications system and associated network services 227 2001
 
SYSTAR SA (1)
2002/0112,048 System and method for providing behavioral information of a user accessing on-line resources 171 2000
 
Oridus, Inc. (2)
6674447 Method and apparatus for automatically recording snapshots of a computer screen during a computer session for later playback 162 1999
2005/0138,560 Method and apparatus for broadcasting live personal performances over the internet 201 2003
 
EMC IP HOLDING COMPANY LLC (2)
5926836 Computer and associated method for restoring data backed up on archive media 138 1996
6502131 Directory enabled policy management tool for intelligent traffic management 796 1998
 
Mediastra, Inc. (1)
6154771 Real-time receipt, decompression and play of compressed streaming video/hypervideo; with thumbnail display of past scenes and with replay, hyperlinking and/or recording permissively intiated retrospectively 555 1998
 
FIDELITY INFORMATION SERVICES, INC. (1)
2002/0065,912 Web session collaboration 370 2001
 
METRO ONE TELECOMMMUNICATIONS, INC. (1)
2001/0043,697 MONITORING OF AND REMOTE ACCESS TO CALL CENTER ACTIVITY 174 1998
 
LEE, JOHN R. (1)
5267865 Interactive computer aided natural learning method and apparatus 464 1992
 
SYLVAN LEARNING SYSTEMS, INC. (1)
6146148 Automated testing and electronic instructional delivery and student management system 224 1999
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6182094 Programming tool for home networks with an HTML page for a plurality of home devices 512 1998
 
Intensifi, Inc., a California Corporation (1)
2003/0140,121 Method and apparatus for access to, and delivery of, multimedia information 107 2002
 
NOVAWIZ, INC. (1)
* 6606657 System and method for processing and presenting internet usage information 382 1999
 
ORACLE AMERICA, INC. (1)
6225993 Video on demand applet method and apparatus for inclusion of motion video in multimedia documents 208 1996
 
YAMAHA CORPORATION (1)
6211451 Music lesson system with local training terminal and remote supervisory station 202 1999
 
APPLE INC. (1)
6772214 System and method for filtering of web-based content stored on a proxy cache server 186 2000
 
MCAFEE, LLC (1)
* 7047297 Hierarchically organizing network data collected from full time recording machines and efficiently filtering the same 58 2002
 
CALLAHAN CELLULAR L.L.C. (1)
7003517 Web-based system and method for archiving and searching participant-based internet text sources for customer lead data 57 2001
 
AVAYA INC. (1)
6421427 Interactive voice response data transfer system and method 28 1997
 
ODS NETWORKS, INC. (1)
6347374 Event detection 465 1998
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (6)
5511165 Method and apparatus for communicating data across a bus bridge upon request 52 1992
5964836 Apparatus, methods and computer program products for managing web-page-embedded sessions with a host-based application 227 1997
6009429 HTML guided web tour 195 1997
6286046 Method of recording and measuring e-business sessions on the world wide web 243 1997
6665644 Conversational data mining 289 1999
6604093 Situation awareness system 73 1999
 
EYRETEL LIMITED (2)
6404857 Signal monitoring apparatus for analyzing communications 216 2000
6757361 Signal monitoring apparatus analyzing voice communication content 178 2002
 
NICE-SYSTEMS LTD. (2)
6542602 Telephone call monitoring system 290 2000
* 2004/0100,507 System and method for capturing browser sessions and user actions 184 2003
 
SPATIUM INNOVATIONS, LLC (1)
5717879 System for the capture and replay of temporal data representing collaborative activities 366 1995
 
BBN TECHNOLOGIES CORP. (1)
2006/0165,003 Method and apparatus for monitoring data routing over a network 23 2005
 
GEMATLO SA (1)
6870916 Targeted and intelligent multimedia conference establishment services 192 2001
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
5101402 Apparatus and method for realtime monitoring of network sessions in a local area network 368 1988
 
ENVISION TELEPHONY, INC. (1)
2001/0014,143 Non-random call center supervisory method and apparatus 45 2001
 
ACTIMIZE LTD. (1)
6965886 System and method for analyzing and utilizing data, by executing complex analytical models in real time 192 2001
 
CISCO TECHNOLOGY, INC. (1)
6115751 Technique for capturing information needed to implement transmission priority routing among heterogeneous nodes of a computer network 100 1997
 
UNITED STATES OF AMERICA AS REPRESENTED BY THE ADMINISTRATOR OF THE NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (1)
5311422 General purpose architecture for intelligent computer-aided training 306 1990
 
ADIN RESEARCH, INC. (1)
6171109 Method for generating a multi-strata model and an intellectual information processing device 162 1997
 
TERADATA US, INC. (1)
2002/0143,925 Identifying web-log data representing a single user session 142 2000
 
ABSOLUTE SOFTWARE CORPORATION (1)
6244758 Apparatus and method for monitoring electronic devices via a global network 250 1997
 
SUN MICROSYSTEMS, INC. (1)
* 2002/0065,911 HTTP transaction monitor with edit and replay capacity 164 2001
 
PALO ALTO NETWORKS, INC. (1)
6510469 Method and apparatus for providing accelerated content delivery over a network 61 1998
 
Ferguson; Frank (1)
4684349 Audio-visual teaching system and method 158 1986
 
Forte Systems, Inc. (1)
5978648 Interactive multimedia performance assessment system and process for use by students, educators and administrators 232 1997
 
OPT ACQUISITION, LLC (1)
6288753 System and method for live interactive distance learning 287 1999
 
INTEL CORPORATION (1)
5809250 Methods for creating and sharing replayable modules representive of Web browsing session 353 1996
 
RED HAT, INC. (1)
* 6535909 System and method for record and playback of collaborative Web browsing session 946 1999
 
NATIONAL EDUCATION TRAINING GROUP, INC. (1)
6039575 Interactive learning system with pretest 208 1996
 
KNOWLAGENT, INC. (1)
2004/0165,717 Method and system for delivery of individualized training to call center agents 139 2004
 
NBCUNIVERSAL MEDIA, LLC (1)
6772396 Content distribution system for network environments 192 1999
 
PRAGMATUS AV LLC (1)
6583806 Videoconferencing hardware 258 1997
 
NETSAGE CORPORATION (1)
6201948 Agent based instruction system and method 358 1998
 
iMedication S.A. a French corporation (1)
2002/0052,948 Method and system for managing network-based partner relationships 140 2001
 
FMR LLC (1)
6014647 Customer interaction tracking 345 1997
 
NCR CORPORATION (2)
6035332 Method for monitoring user interactions with web pages from web server using data and command lists for maintaining information visited and issued by participants 373 1997
* 6418471 Method for recording and reproducing the browsing activities of an individual web browser 236 1998
 
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (1)
6543004 Method and apparatus for archiving and restoring data 56 1999
 
NATIONSCREDIT COMMERCIAL CORPORATION (1)
5790798 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 285 1996
 
GENERAL INSTRUMENT CORPORATION (1)
2001/0000,962 Terminal for composing and presenting MPEG-4 video programs 167 2000
 
Incontext Enterprises, Inc. (1)
6683633 Method and system for accessing information 138 2001
 
CAPITAL EDUCATION LLC (1)
6301462 Online collaborative apprenticeship 200 1999
 
INTRADIEM, INC. (4)
6301573 Recurrent training system 166 1998
6324282 Method and system for delivery of individualized training to call center agents 267 2000
6459787 Method and system for delivery of individualized training to call center agents 170 2001
6775377 Method and system for delivery of individualized training to call center agents 169 2002
 
CREDIT SUISSE, CAYMAN ISLANDS BRANCH (4)
6370574 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 151 1998
6724887 Method and system for analyzing customer communications with a contact center 271 2000
6959078 Apparatus and method for monitoring and adapting to environmental factors within a contact center 159 2000
2005/0240,656 Packet data recording method and system 27 2005
 
WITNESS SYSTEMS, INC. (1)
* 2003/0144,900 Method and system for improving enterprise performance 165 2002
 
Telephony@Work (1)
6697858 Call center 221 2000
 
JPMORGAN CHASE BANK, N.A. (1)
* 6351467 System and method for multicasting multimedia content 316 1998
 
MICROSOFT TECHNOLOGY LICENSING, LLC (4)
6018619 Method, system and apparatus for client-side usage tracking of information server systems 534 1996
6546405 Annotating temporally-dimensioned multimedia content 319 1997
6493758 Offline viewing of internet content with a mobile device 329 1998
6057841 System and method for processing electronic messages with rules representing a combination of conditions, actions or exceptions 272 1998
 
CAPITAL ANALYTICS, INC. (1)
6157808 Computerized employee certification and training system 281 1997
 
STS Software Systems Ltd. (1)
6122665 Communication management system for computer network-based telephones 192 1998
 
DATADIRECT NETWORKS, INC. (1)
6453345 Network security and surveillance system 368 1997
 
Ronco Communications and Electronics, Inc. (1)
6738456 School observation and supervisory system 136 2001
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (3)
6108711 Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions 294 1998
6230197 Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center 308 1998
6408064 Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center 82 2000
 
U S WEST TECHNOLOGIES, INC. (1)
5597312 Intelligent tutoring method and system 371 1994
 
BMC SOFTWARE, INC. (2)
6901438 System selects a best-fit form or URL in an originating web page as a target URL for replaying a predefined path through the internet 146 2000
2003/0055,883 Synthetic transaction monitor 209 2002
 
VICOR, INC. (1)
6437818 Video conferencing on existing UTP infrastructure 136 1998
 
CAESARS LICENSE COMPANY, LLC (1)
6993494 Resource price management incorporating indirect value 130 2000
 
VERIZON PATENT AND LICENSING INC. (1)
5958016 Internet-web link for access to intelligent network service control 582 1997
 
Reed Elsevier Inc. (1)
6820083 Relationship management system that limits access of contact information to particular folders 175 2000
 
NYTELL SOFTWARE LLC (1)
6144991 System and method for managing interactions between users in a browser-based telecommunications network 516 1998
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
2003/0079,020 Method, system and service provider for IP media program transfer-and-viewing-on-demand 149 2001
 
ALCATEL LUCENT (1)
6138139 Method and apparatus for supporting diverse interaction paths within a multimedia communication center 412 1998
 
UNIFY, INC. (1)
5825869 Call management method and system for skill-based routing 637 1996
 
Starlight Networks (1)
6122668 Synchronization of audio and video signals in a live multicast in a LAN 334 1995
 
ROVI GUIDES, INC. (1)
5581614 Method for encrypting and embedding information in a video program 110 1994
 
NICE LTD. (1)
2004/0249,650 Method apparatus and system for capturing and analyzing interaction based content 301 2004
 
Network Engineering Software, Inc. (1)
* 6061798 Firewall system for protecting network elements connected to a public network 246 1998
 
ACQUIRE, INC. (1)
* 2002/0128,925 system and method for detecting and reporting online activity using real-time content-based network monitoring 203 2001
 
RPX CLEARINGHOUSE LLC (1)
6445776 Abstract interface for media and telephony services 126 1998
 
REAL LIVING, INC. (1)
6236977 Computer implemented marketing system 558 1999
 
OPEN TEXT CORPORATION (1)
6038544 System and method for determining the performance of a user responding to a call 167 1998
 
Equilibrium (1)
6792575 Automated processing and delivery of media to web servers 193 1999
 
RPX CORPORATION (2)
6823384 Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment 205 1999
6603854 System and method for evaluating agents in call center 237 2000
 
HIGHWAY PLASTICS, LLC (1)
6286030 Systems and methods for recording and visually recreating sessions in a client-server environment 231 1998
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6014134 Network-based intelligent tutoring system 233 1996
 
FACEBOOK, INC. (1)
6195679 Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths 245 1998
 
NXN TECH, LLC (1)
6289340 Consultant matching system and method for selecting candidates from a candidate pool by adjusting skill values 274 1999
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (2)
* 2006/0031,479 Methods and apparatus for configuration, state preservation and testing of web page-embedded programs 4 2004
9843598 Capture triggers for capturing network data 0 2017
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
9256510 Automatic rules based capturing of graphical objects for specified applications 0 2011
 
Porous Media Corporation (1)
* 2008/0072,754 Membrane module 3 2007
 
NOA, INC. (1)
* 9197635 Remote verification of user presence and identity 0 2014
 
MATTERSIGHT CORPORATION (25)
8094803 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 31 2005
7995717 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 51 2005
* 2006/0262,920 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 28 2005
8094790 Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center 71 2006
* 2006/0265,090 Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center 34 2006
8718262 Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication 8 2007
7869586 Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics 5 2007
* 2008/0240,405 Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics 14 2007
9225841 Method and system for selecting and navigating to call examples for playback or analysis 1 2008
8023639 Method and system determining the complexity of a telephonic communication received by a contact center 4 2008
8594285 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 9 2011
9191510 Methods and system for analyzing multichannel electronic communication data 1 2013
9083801 Methods and system for analyzing multichannel electronic communication data 3 2013
8781102 Method and system for analyzing a communication by applying a behavioral model thereto 4 2013
8891754 Method and system for automatically routing a telephonic communication 5 2014
9357071 Method and system for analyzing a communication by applying a behavioral model thereto 0 2014
8983054 Method and system for automatically routing a telephonic communication 3 2014
9124701 Method and system for automatically routing a telephonic communication 0 2015
9270826 System for automatically routing a communication 1 2015
9407768 Methods and system for analyzing multichannel electronic communication data 1 2015
9432511 Method and system of searching for communications for playback or analysis 0 2015
9699307 Method and system for automatically routing a telephonic communication 0 2015
9571650 Method and system for generating a responsive communication based on behavioral assessment data 0 2016
9667788 Responsive communication system for analyzed multichannel electronic communication 0 2016
9692894 Customer satisfaction system and method based on behavioral assessment data 0 2016
 
McNeely, Mr. Michael James (1)
* 2012/0102,324 REMOTE VERIFICATION OF USER PRESENCE AND IDENTITY 1 2011
 
MICROSOFT TECHNOLOGY LICENSING, LLC (1)
* 2004/0267,820 Method and system for recording and replaying internet transactions 27 2004
 
Intellisist, Inc. (14)
8170197 System and method for providing automated call center post-call processing 11 2005
* 8116445 System and method for monitoring an interaction between a caller and an automated voice response system 4 2007
8068595 System and method for providing a multi-modal communications infrastructure for automated call center operation 8 2007
8467519 System and method for processing calls in a call center 1 2008
8457296 System and method for processing multi-modal communications during a call session 1 2011
8666032 System and method for processing call records 3 2012
8804938 Computer-implemented system and method for processing user communications 0 2013
9264545 Computer-implemented system and method for automating call center phone calls 1 2014
9288323 Computer-implemented system and method for simultaneously processing multiple call sessions 0 2014
9014362 System and method for processing multi-modal communications within a call center 0 2014
9258414 Computer-implemented system and method for facilitating agent-customer calls 0 2015
9667789 System and method for facilitating agent-caller communication during a call 0 2016
9565310 System and method for message-based call communication 0 2016
9674355 System and method for processing call data 0 2016
 
VERINT SYSTEMS INC. (1)
* 7881471 Systems and methods for recording an encrypted interaction 17 2006
 
SPLUNK INC. (3)
9762443 Transformation of network data at remote capture agents 0 2014
9838512 Protocol-based capture of network data using remote capture agents 0 2014
9596253 Capture triggers for capturing network data 0 2014
 
VERINT AMERICAS INC. (1)
* 2008/0065,902 Systems and Methods for Recording an Encrypted Interaction 16 2006
 
ALCATEL (1)
* 2004/0202,295 Lawful interception for VoIP calls in IP based networks 67 2003
 
PACIFIC WESTERN BANK (1)
* 2007/0286,359 System and method for monitoring an interaction between a caller and an automated voice response system 12 2007
 
ELOYALTY CORPORATION (1)
* 2006/0265,089 Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom 25 2006
 
VIGNETTE LLC (6)
* 7287071 Transaction management system 27 2001
* 2002/0038,363 Transaction management system 75 2001
7792958 Transaction management system 2 2007
8543537 Transaction management system 1 2010
* 2010/0312,772 TRANSACTION MANAGEMENT SYSTEM 2 2010
9275413 Transaction management system 0 2013
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Nov 15, 2018
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00