Mechanism for queuing calls
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United States of America Patent
Stats
-
May 29, 2007
Grant Date -
Jul 6, 2006
app pub date -
Mar 31, 2004
filing date -
Apr 9, 2003
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A call processing apparatus (SW) comprises a first queue (Q1) for temporary storage of an incoming call and several parallel second queue systems (Q21 Q23), each corresponding to a different recipient (R1 R3). A recipient selection logic (RS) selects an optimal recipient for the call and terminates it after it has propagated through the first queue. The recipient selection logic then selects a second queue system (Q21 Q23) that corresponds to the selected recipient (R3). Instead of a real call, a virtual call corresponding to the incoming call is placed in the selected second queue system. A callback function (CF) and a call connection (CC) function detect the virtual call's propagation through the second queue system, and establish a callback call to the client (C1), whereby an optimal recipient can be selected for the call and telecommunication resources are not consumed during waiting.
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