Non-blocking expandable call center architecture
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United States of America Patent
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Jun 12, 2007
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N/A
app pub date -
Dec 7, 1999
filing date -
Dec 7, 1999
priority date (Note) -
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Abstract
An improved call center architecture includes a switch which communicates with agents either over a broadband network or through a conventional legacy PBX. The hybrid configuration also includes N+1 fault tolerance and the ability to linearly expand the capacity of the system by simply adding new switching chassis.
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