Multi-modal callback

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United States of America Patent

PATENT NO 7233655
APP PUB NO 20030064716A1
SERIAL NO

10263501

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Abstract

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A method and system for generating multi-modal callback messages for a user of a wireless terminal connected to an access network. A multi-modal response is generated in response to a request for information with a multi-modal callback server. The multi-modal response is transmitted to the wireless terminal using the access network. A text-based response is included in the multi-modal response that includes a means for allowing a predetermined portion of the multi-modal response to be read aloud to the user of the wireless terminal or another message may be read aloud to the user.

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Patent Owner(s)

Patent OwnerAddress
ACCENTURE GLOBAL SERVICES LIMITED3 GRAND CANAL PLAZA GRAND CANAL STREET UPPER DUBLIN 4

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Burgiss, Michael J Smyrna, GA 20 3033
Gailey, Michael L Dunwoody, GA 19 2930
Portman, Eric A Norcross, GA 20 3361

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