System and method for dynamic queuing in an automatic call distributor

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7233980
SERIAL NO

09735427

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A method and system for dynamic queuing utilizes a SIP messaging structure within a call center's architecture for interacting with a caller. The method and system can be used for ACD services developed for IP telephony using SIP as the signaling protocol. A SIP subscriber can also interact with an ACD system in the Public Switched Telephone Network (PSTN) work space. In the latter case, a PSTN-to-IP gateway carries the bearer path and call level signaling between the two spaces, and corresponding Computer Telephony Integration (CTI) signaling links are used for linking the ACD specific signaling between the two spaces.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
GENBAND US LLCPLANO, TX334

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Holden, Mark J Allen, TX 4 223
Orton, Scott L Allen, TX 7 283

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
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* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Dec 19, 2018
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Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00