Virtual interaction queuing using internet protocols
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United States of America Patent
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Jul 17, 2007
Grant Date -
Dec 25, 2003
app pub date -
Jun 24, 2002
filing date -
Jun 24, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks are disclosed. The method includes queuing the call in a queue associated with a call center, obtaining a messaging preference of the caller, disconnecting the call, generating at least one IP-based message for the caller according to the caller's messaging preference, and transmitting the at least one IP-based message to the caller over an IP network, so as to begin a virtual interaction between the caller and the call center after the call is disconnected.
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