Context-specific electronic performance support
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United States of America Patent
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Aug 21, 2007
Grant Date -
Dec 21, 2006
app pub date -
May 31, 2006
filing date -
Jun 17, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
Providing context-specific electronic performance support for a device through just-in-time knowledge transfer. Performance support content comprising information regarding device procedures, device alerts, and display screens for displaying information related to the device can be stored in multiple content files. Each content file can be associated with a device alert, a device procedure, and/or a display screen. Device users can interact with one or more display screens on a display associated with the device. The device users can request performance support content by activating an icon or hyperlink on the display screen(s). A content publisher can identify performance support content responsive to each request from one or more of the content files based on context information related to the display screen(s) on the display at the time of the request. The content publisher can display a display screen comprising the identified information on the display associated with the device.
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