Method and system for operating interactive voice response systems tandem
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United States of America Patent
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Aug 28, 2007
Grant Date -
N/A
app pub date -
Jul 9, 2004
filing date -
Apr 15, 2003
priority date (Note) -
In Force
status (Latency Note)
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Abstract
First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e.g., automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.
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