US Patent No: 7,266,181

Number of patents in Portfolio can not be more than 2000

System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services

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Abstract

This invention relates to a system and method for providing inbound and outbound voice services. The invention may be used in conjunction with a system for the creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention enables personalized delivery of (outbound calling) and accessing of (inbound calling) information in real-time, via natural language voice communication with a voice-enabled terminal device.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
MICROSTRATEGY, INCORPORATEDMCLEAN, VA74

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Patnaik, Anurag Arlington, VA 39 1531
Zirngibl, Michael Washington, DC 35 1082

Cited Art

Patent Info (Count) # Cites Year
 
MICROSTRATEGY, INCORPORATED (19)
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NETDATE OF TEXAS, L.L.C. (1)
5,996,006 Internet-audiotext electronic advertising system with enhanced matching and notification 110 1997
 
NETSAGE CORPORATION (1)
6,201,948 Agent based instruction system and method 278 1998
 
NIELSEN COMPANY (US), LLC, THE (1)
4,972,504 Marketing research system and method for obtaining retail data on a real time basis 279 1990
 
ONLINE RESOURCES CORPORATION (1)
5,870,724 Targeting advertising in a home retail banking delivery service 355 1995
 
ONTIRA COMMUNICATIONS INC. (1)
5,214,689 Interactive transit information system 58 1992
 
ORANGE SA (1)
5,652,789 Network based knowledgeable assistant 445 1994
 
PEROT SYSTEMS CORPORATION (1)
6,785,592 System and method for energy management 170 2000
 
PERSONAL AUDIO LLC (1)
5,721,827 System for electrically distributing personalized information 579 1996
 
PINPOINT INCORPORATED (1)
6,029,195 System for customized electronic identification of desirable objects 1019 1997
 
PITNEY BOWES INC. (1)
5,787,278 Method and system for generating and mailing a system performance report, utilizing a report template with predetermined control commands for controlling the printer 59 1994
 
PRICELINE.COM INCORPORATED (1)
5,794,207 Method and apparatus for a cryptographically assisted commercial network system designed to facilitate buyer-driven conditional purchase offers 1302 1996
 
QUIESCENT TELECOMMUNICATIONS CORP. (1)
2001/0012,335 PREFERENCE BASED TELECOMMUNICATION INFORMATION SERVICE 47 1998
 
RALPHALPHA, LLC (1)
5,960,437 System and method for storing and managing information 68 1996
 
RECOVERY MANAGEMENT CORPORATION (1)
6,182,053 Method and apparatus for managing inventory 116 1996
 
RICOH COMPANY, LTD. (1)
6,012,083 Method and apparatus for document processing using agents to process transactions created based on document content 340 1996
 
ROYAL CARIBBEAN CRUISES LTD. (1)
4,788,643 Cruise information and booking data processing system 120 1985
 
SAS INSTITUTE INC. (1)
5,956,693 Computer system for merchant communication to customers 242 1996
 
SCIENTIFIC-ATLANTA, INC. (1)
5,724,525 System and method for remotely selecting subscribers and controlling messages to subscribers in a cable television system 188 1995
 
SCIENTIFIC-ATLANTA, LLC (1)
2004/0133,907 Adaptive scheduling and delivery of television services 73 2003
 
SEIKO EPSON CORPORATION (1)
5,802,488 Interactive speech recognition with varying responses for time of day and environmental conditions 56 1996
 
SELECTICA, INC. (1)
6,233,609 Method and apparatus for remote interaction with and configuration of a wan-based knowledge base 66 1998
 
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. (1)
5,950,165 Automated visiting of multiple web sites 42 1997
 
SIEMENS ROLM COMMUNICATIONS INC. (1)
5,943,410 Automated calling of multiple numbers using directory assistance 58 1996
 
SMARTROUTES SYSTEMS LIMITED PARTNERSHIP (1)
5,131,020 Method of and system for providing continually updated traffic or other information to telephonically and other communications-linked customers 254 1989
 
SPEECHWORKS INTERNATIONAL, INC. (1)
6,173,266 System and method for developing interactive speech applications 245 1998
 
SYBASE, INC. (1)
5,918,225 SQL-based database system with improved indexing methodology 226 1997
 
TAGAWA, RICHARD S. (1)
5,732,398 Self-service system for selling travel-related services or products 321 1995
 
TEKLA PEHR LLC (1)
6,385,301 Data preparation for traffic track usage measurement 117 1998
 
TELCORDIA TECHNOLOGIES, INC. (1)
5,926,789 Audio-based wide area information system 81 1996
 
TELE-GUIA TALKING YELLOW PAGES, INC. (1)
5,187,735 Integrated voice-mail based voice and information processing system 167 1990
 
TELEPHONE INFORMATION SYSTEM, INC., A CORP. OF DE (1)
4,812,843 Telephone accessible information system 405 1987
 
TERADATA US, INC. (1)
5,765,028 Method and apparatus for providing neural intelligence to a mail query agent in an online analytical processing system 102 1996
 
THE BOARD OF TRUSTEES OF THE LELAND STANFORD JUNIOR UNIVERSITY (1)
6,101,473 Using speech recognition to access the internet, including access via a telephone 94 1997
 
THOMSON INFORMATION SERVICES INC. (1)
5,502,637 Investment research delivery system 135 1994
 
TOSHIBA AMERICA INFORMATION, INC., A CA CORP. (1)
5,822,405 Automated retrieval of voice mail using speech recognition 101 1996
 
TOSHIBA SOFTWARE ENGINEERING CORP. (1)
5,577,165 Speech dialogue system for facilitating improved human-computer interaction 136 1994
 
TOTAL TRAVEL MANAGEMENT, INC. (1)
5,237,499 Computer travel planning system 319 1991
 
TOUCH SCREEN MEDIA, INC. (1)
5,422,809 Method and apparatus for providing travel destination information and making travel reservations 123 1993
 
TOY, WILLIAM W. (1)
4,554,418 Information monitoring and notification method and apparatus 239 1983
 
TOYOTA JIDOSHA KABUSHIKI KAISHA (1)
5,204,821 Parts supply instruction apparatus 83 1990
 
TRAFFICCAST INTERNATIONAL, INC. (1)
6,209,026 Central processing and combined central and local processing of personalized real-time traveler information over internet/intranet 87 1997
 
TRAVELSOFT, INC. (1)
4,931,932 Computerized system with means to automatically clear and sell wait-listed customer reservations 140 1987
 
TTI INVENTIONS B LLC (1)
5,323,452 Visual programming of telephone network call processing logic 147 1990
 
TUXIS TECHNOLOGIES LLC (1)
6,055,513 Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce 441 1998
 
U.S. PHILIPS CORPORATION (1)
6,151,582 Decision support system for the management of an agile supply chain 395 1997
 
U.S. TELECOM INTERNATIONAL INC. (1)
4,941,168 System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices 107 1988
 
VALLON, INC. (1)
6,012,066 Computerized work flow system 132 1997
 
VALUE CLICK, INC. (1)
5,848,396 Method and apparatus for determining behavioral profile of a computer user 1042 1996
 
VIADOR (1)
6,301,590 Method and apparatus for formatting and displaying data from the internet 83 1997
 
VISTA DMS, INC. (1)
5,235,680 Apparatus and method for communicating textual and image information between a host computer and a remote display terminal 243 1991
 
VOICE FX, LLC (1)
5,970,124 Sponsored information distribution method and apparatus 70 1997
 
VOICECOM TELECOMMUNICATIONS, LLC (1)
5,945,989 Method and apparatus for adding and altering content on websites 211 1997
 
WALT DISNEY CORPORATION (1)
5,931,908 Visual object present within live programming as an actionable event for user selection of alternate programming wherein the actionable event is selected by human operator at a head end for distributed data and programming 172 1996
 
WEB TELEPHONY LLC (1)
6,445,694 Internet controlled telephone system 153 1998
 
WEBPLUS, LTD. (1)
6,311,178 Multi-element confidence matching system and the method therefor 86 1998
 
WEISS JENSEN ELLIS & HOWARD (1)
6,144,848 Handheld remote computer control and methods for secured interactive real-time telecommunications 460 1996
 
WPV, INC. (1)
5,918,232 Multidimensional domain modeling method and system 230 1997
 
XEROX CORPORATION (1)
6,571,281 Information sharing system for personal electronic time management systems 32 1999
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (9)
4,942,616 Interactive synthesized speech quotation system for brokers 177 1985
5,576,951 Automated sales and services system 307 1994
5,689,650 Community reinvestment act network 258 1995
H1743 Inventory management method and apparatus 113 1995
5,852,819 Flexible, modular electronic element patterning method and apparatus for compiling, processing, transmitting, and reporting data and information 99 1997
6,016,335 Telephone registration system for schools 32 1997
6,012,045 Computer-based electronic bid, auction and sale system, and a system to teach new/non-registered customers how bidding, auction purchasing works 251 1997
6,044,134 Messaging system and method 32 1997
6,363,393 Component based object-relational database infrastructure and user interface 94 1999

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
MICROSTRATEGY, INCORPORATED (8)
7,340,040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 35 1999
8,094,788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 1 2002
8,130,918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 0 2002
7,881,443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 5 2003
7,486,780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 12 2004
7,428,302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 18 2004
8,051,369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 3 2005
8,321,411 System and method for management of an automatic OLAP report broadcast system 2008
 
TWILIO, INC. (3)
8,306,021 System and method for processing telephony sessions 0 2009
8,315,369 Method and system for a multitenancy telephone network 0 2010
8,416,923 Method for providing clean endpoint addresses 0 2011
 
ADOBE SYSTEMS INCORPORATED (1)
7,792,843 Web analytics data ranking and audio presentation 2 2005
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
7,945,030 Accessing messages stored in one communication system by another communication system 1 2007
 
NOBLE SYSTEMS CORPORATION (1)
8,036,374 Systems and methods for detecting call blocking devices or services 1 2005

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Mar 4, 2015
11.5 Year Payment $7400.00 $3700.00 $1850.00 Mar 4, 2019
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00