Telephony control system with intelligent call routing
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United States of America Patent
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Sep 11, 2007
Grant Date -
N/A
app pub date -
Mar 23, 2006
filing date -
Mar 7, 2002
priority date (Note) -
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Abstract
A communications system and method, wherein a plurality of communications are received, each having associated classification information, information representing characteristics of at least three potential targets are stored; and an optimum target for each communication based on the communication classification, and target characteristics is determined in a combinatorial optimization. The optimization preferably comprises a cost benefit optimization. Predicted availability of a target may be another optimization factor.
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