US Patent No: 7,272,212

Number of patents in Portfolio can not be more than 2000

System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services

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ALSO PUBLISHED AS: 20050190897
ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
MICROSTRATEGY, INCORPORATEDMCLEAN, VA75

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Eberle, Hannes Arlington, VA 15 563
Leon, Christopher S Washington, DC 10 338
Maass, Bodo Bochum, DE 19 643
Mosle, Wolf McLean, VA 5 184
Patnaik, Anurag Arlington, VA 39 1554
Reyes, Benjamin Falls Church, VA 2 83
Santa, Ana Alberto Falls Church, VA 7 345
Zirngibl, Michael Washington, DC 35 1097

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6,549,612 Unified communication services via e-mail 276 1999
 
JUNO ONLINE SERVICES, INC. (1)
5,848,397 Method and apparatus for scheduling the presentation of messages to computer users 452 1996
 
KANEBO TRINITY HOLDINGS, LTD. (1)
5,771,172 Raw materials ordering system 73 1997
 
KEYNOTE SYSTEMS, INC. (1)
6,741,967 Full service research bureau and test center method and apparatus 61 1999
 
KOKUSAI ELECTRIC CO., LTD. (1)
5,880,726 Stock information display method and information terminal 42 1996
 
LOCKHEED MARTIN CORPORATION (1)
6,591,263 Multi-modal traveler information system 41 1998
 
Markzware, Inc. (1)
5,963,641 Device and method for examining, verifying, correcting and approving electronic documents prior to printing, transmission or recording 103 1997
 
McGraw-Hill, Inc. (1)
4,868,866 Broadcast data distribution system 263 1988
 
MCI WORLDCOM, INC. (1)
5,893,905 Automated SLA performance analysis monitor with impact alerts on downstream jobs 121 1996
 
MCI, INC. (1)
2006/0129,499 Integrated proxy interface for web based data management reports 17 2006
 
MELVINO TECHNOLOGIES, LIMITED (1)
6,763,300 Notification systems and methods with purpose message in notifications 26 2003
 
MICRON TECHNOLOGY, INC. (1)
5,479,491 Integrated voice-mail based voice and information processing system 150 1994
 
Modernsoft, Inc. (1)
6,292,811 Populating cells of an electronic financial statement 77 1998
 
MODERSOFT, INC. (1)
6,134,563 Creating and editing documents 76 1997
 
MOONBEAM L.L.C. (1)
5,604,528 Method and apparatus for providing periodic subscription television services 116 1994
 
NASDAQ OMX GROUP, INC., THE (1)
5,809,483 Online transaction processing system for bond trading 291 1997
 
NATIONAL CITY BANK (1)
6,223,983 Interactive point access financial and information system 84 1999
 
NBS RADIO CORPORATION (1)
6,314,094 Mobile wireless internet portable radio 126 1998
 
NDS LIMITED (1)
2003/0088,872 Advanced television system 136 2002
 
NEC INFRONTIA CORPORATION (1)
5,751,790 Voice information service device and voice information service method 31 1996
 
NETDATE OF TEXAS, L.L.C. (1)
5,996,006 Internet-audiotext electronic advertising system with enhanced matching and notification 110 1997
 
NETSAGE CORPORATION (1)
6,201,948 Agent based instruction system and method 281 1998
 
NETZERO, INC. (1)
6,366,298 Monitoring of individual internet usage 136 1999
 
NIELSEN COMPANY (US), LLC, THE (1)
4,972,504 Marketing research system and method for obtaining retail data on a real time basis 281 1990
 
ONLINE RESOURCES CORPORATION (1)
5,870,724 Targeting advertising in a home retail banking delivery service 362 1995
 
ONTIRA COMMUNICATIONS INC. (1)
5,214,689 Interactive transit information system 58 1992
 
ORANGE SA (1)
6,021,181 Electronic voice mail message handling system 117 1997
 
PEROT SYSTEMS CORPORATION (1)
6,785,592 System and method for energy management 173 2000
 
PERSONAL AUDIO LLC (1)
5,721,827 System for electrically distributing personalized information 589 1996
 
PINPOINT INCORPORATED (1)
6,029,195 System for customized electronic identification of desirable objects 1034 1997
 
PITNEY BOWES INC. (1)
5,787,278 Method and system for generating and mailing a system performance report, utilizing a report template with predetermined control commands for controlling the printer 59 1994
 
QUIESCENT TELECOMMUNICATIONS CORP. (1)
2001/0012,335 PREFERENCE BASED TELECOMMUNICATION INFORMATION SERVICE 47 1998
 
RALPHALPHA, LLC (1)
5,960,437 System and method for storing and managing information 68 1996
 
REAL LIVING, INC. (1)
6,236,977 Computer implemented marketing system 392 1999
 
RECOVERY MANAGEMENT CORPORATION (1)
6,182,053 Method and apparatus for managing inventory 116 1996
 
RESEARCH IN MOTION LIMITED (1)
6,167,379 System for user to accept or decline updating a calendar remotely with a proposed schedule update that may have schedule confliction 143 1998
 
RICOH COMPANY, LTD. (1)
6,012,083 Method and apparatus for document processing using agents to process transactions created based on document content 342 1996
 
ROYAL CARIBBEAN CRUISES LTD. (1)
4,788,643 Cruise information and booking data processing system 123 1985
 
SAS INSTITUTE INC. (1)
5,956,693 Computer system for merchant communication to customers 247 1996
 
SCIENTIFIC-ATLANTA, INC. (1)
5,724,525 System and method for remotely selecting subscribers and controlling messages to subscribers in a cable television system 191 1995
 
SCIENTIFIC-ATLANTA, LLC (1)
2004/0133,907 Adaptive scheduling and delivery of television services 73 2003
 
SEIKO EPSON CORPORATION (1)
5,802,488 Interactive speech recognition with varying responses for time of day and environmental conditions 57 1996
 
SELECTICA, INC. (1)
6,233,609 Method and apparatus for remote interaction with and configuration of a wan-based knowledge base 67 1998
 
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. (1)
5,950,165 Automated visiting of multiple web sites 42 1997
 
SIEMENS ROLM COMMUNICATIONS INC. (1)
5,943,410 Automated calling of multiple numbers using directory assistance 58 1996
 
SmartRoutes Systems Limited Partnership (1)
5,131,020 Method of and system for providing continually updated traffic or other information to telephonically and other communications-linked customers 256 1989
 
SPEECHWORKS INTERNATIONAL, INC. (1)
6,173,266 System and method for developing interactive speech applications 249 1998
 
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5,918,225 SQL-based database system with improved indexing methodology 231 1997
 
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TEKLA PEHR LLC (1)
6,385,301 Data preparation for traffic track usage measurement 119 1998
 
TELCORDIA TECHNOLOGIES, INC. (1)
5,926,789 Audio-based wide area information system 81 1996
 
TELE-GUIA TALKING YELLOW PAGES, INC. (1)
5,187,735 Integrated voice-mail based voice and information processing system 167 1990
 
TELEPHONE INFORMATION SYSTEM, INC., A CORP. OF DE (1)
4,812,843 Telephone accessible information system 406 1987
 
TERADATA US, INC. (1)
5,765,028 Method and apparatus for providing neural intelligence to a mail query agent in an online analytical processing system 104 1996
 
THE BOARD OF TRUSTEES OF THE LELAND STANFORD JUNIOR UNIVERSITY (1)
6,101,473 Using speech recognition to access the internet, including access via a telephone 95 1997
 
THOMSON INFORMATION SERVICES INC. (1)
5,502,637 Investment research delivery system 136 1994
 
TOPTIER SOFTWARE (1)
6,480,842 Dimension to domain server 72 1999
 
TOSHIBA AMERICA INFORMATION, INC., A CA CORP. (1)
5,822,405 Automated retrieval of voice mail using speech recognition 102 1996
 
Toshiba Software Engineering Corp. (1)
5,577,165 Speech dialogue system for facilitating improved human-computer interaction 139 1994
 
TOTAL TRAVEL MANAGEMENT, INC. (1)
5,237,499 Computer travel planning system 322 1991
 
TOUCH SCREEN MEDIA, INC. (1)
5,422,809 Method and apparatus for providing travel destination information and making travel reservations 126 1993
 
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4,554,418 Information monitoring and notification method and apparatus 239 1983
 
TRAFFICCAST INTERNATIONAL, INC. (1)
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6,304,850 Computer-implemented system and method for booking airline travel itineraries 108 1999
 
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4,931,932 Computerized system with means to automatically clear and sell wait-listed customer reservations 141 1987
 
TTI INVENTIONS B LLC (1)
5,323,452 Visual programming of telephone network call processing logic 148 1990
 
TUXIS TECHNOLOGIES LLC (1)
6,055,513 Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce 458 1998
 
U.S. Philips Corporation (1)
6,151,582 Decision support system for the management of an agile supply chain 406 1997
 
U.S. Telecom International Inc. (1)
4,941,168 System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices 108 1988
 
UNWIRED PLANET, INC. (1)
5,809,415 Method and architecture for an interactive two-way data communication network 427 1995
 
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Vallon, Inc. (1)
6,012,066 Computerized work flow system 134 1997
 
VALUE CLICK, INC. (1)
5,848,396 Method and apparatus for determining behavioral profile of a computer user 1059 1996
 
VARIANT HOLDINGS, LLC OF NEVIS (1)
6,055,514 System for marketing foods and services utilizing computerized centraland remote facilities 114 1996
 
Viador (1)
6,301,590 Method and apparatus for formatting and displaying data from the internet 83 1997
 
VISTA DMS, INC. (1)
5,235,680 Apparatus and method for communicating textual and image information between a host computer and a remote display terminal 246 1991
 
VOICE FX, LLC (1)
5,970,124 Sponsored information distribution method and apparatus 70 1997
 
VOICECOM TELECOMMUNICATIONS, LLC (1)
5,945,989 Method and apparatus for adding and altering content on websites 214 1997
 
WALT DISNEY CORPORATION (1)
5,931,908 Visual object present within live programming as an actionable event for user selection of alternate programming wherein the actionable event is selected by human operator at a head end for distributed data and programming 175 1996
 
WEB TELEPHONY LLC (1)
6,445,694 Internet controlled telephone system 154 1998
 
Weiss Jensen Ellis & Howard (1)
6,144,848 Handheld remote computer control and methods for secured interactive real-time telecommunications 473 1996
 
WELLS FARGO NIKKO INVESTMENTS (1)
5,812,987 Investment fund management method and system with dynamic risk adjusted allocation of assets 286 1995
 
WORLD TRADE CENTER OF MONTREAL (1)
6,067,535 Monitoring and retraining neural network 40 1997
 
WPV, INC. (1)
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XEROX CORPORATION (1)
6,571,281 Information sharing system for personal electronic time management systems 32 1999
 
Other [Check patent profile for assignment information] (10)
4,942,616 Interactive synthesized speech quotation system for brokers 177 1985
5,457,904 Personalized calendar and system for making 47 1991
5,576,951 Automated sales and services system 314 1994
5,689,650 Community reinvestment act network 262 1995
H1743 Inventory management method and apparatus 113 1995
5,852,819 Flexible, modular electronic element patterning method and apparatus for compiling, processing, transmitting, and reporting data and information 101 1997
6,016,335 Telephone registration system for schools 32 1997
6,012,045 Computer-based electronic bid, auction and sale system, and a system to teach new/non-registered customers how bidding, auction purchasing works 252 1997
6,044,134 Messaging system and method 32 1997
6,363,393 Component based object-relational database infrastructure and user interface 96 1999

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
MICROSTRATEGY, INCORPORATED (9)
7,340,040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 37 1999
7,440,898 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation 12 2000
8,094,788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 1 2002
8,130,918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 0 2002
7,881,443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 5 2003
7,486,780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 12 2004
7,428,302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 18 2004
8,051,369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 3 2005
8,321,411 System and method for management of an automatic OLAP report broadcast system 2008
 
LOCATION BASED TECHNOLOGIES, CORP. (8)
8,098,132 Call receiving system and apparatus for selective reception of caller communication 0 2006
7,598,855 Apparatus and method for locating individuals and objects using tracking devices 12 2006
8,244,468 System and method for creating and managing a personalized web interface for monitoring location information on individuals and objects using tracking devices 0 2007
8,102,256 Apparatus and method for determining location and tracking coordinates of a tracking device 1 2008
8,224,355 System and method for improved communication bandwidth utilization when monitoring location information 0 2008
8,081,072 Adaptable user interface for monitoring location tracking devices out of GPS monitoring range 3 2009
8,421,618 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
8,421,619 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
 
VOICEBOX TECHNOLOGIES, INC. (5)
8,326,634 Systems and methods for responding to natural language speech utterance 3 2011
8,452,598 System and method for providing advertisements in an integrated voice navigation services environment 0 2011
8,370,147 System and method for providing a natural language voice user interface in an integrated voice navigation services environment 2 2011
8,326,627 System and method for dynamically generating a recognition grammar in an integrated voice navigation services environment 3 2011
8,447,607 Mobile systems and methods of supporting natural language human-machine interactions 0 2012
 
TWILIO, INC. (3)
8,306,021 System and method for processing telephony sessions 0 2009
8,315,369 Method and system for a multitenancy telephone network 0 2010
8,416,923 Method for providing clean endpoint addresses 0 2011
 
GRAPE TECHNOLOGY GROUP, INC. (2)
8,229,401 Technique for providing personalized information and communications services 0 2004
8,447,282 Technique for providing personalized information and communications services 0 2012
 
HONDA MOTOR CO., LTD. (1)
8,359,204 Free-speech command classification for car navigation system 0 2008
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
8,290,125 Voice response unit shortcutting 0 2008
 
NOBLE SYSTEMS CORPORATION (1)
8,036,374 Systems and methods for detecting call blocking devices or services 1 2005
 
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) (1)
8,265,261 Telephone channel personalization 0 2006

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