System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7272212
APP PUB NO 20050190897A1
SERIAL NO

11044727

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
MICROSTRATEGY, INCORPORATEDMCLEAN, VA151

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Eberle, Hannes Arlington, VA 13 1689
Leon, Christopher S Washington, DC 11 1203
Maass, Bodo Arlington, VA 18 2090
Mosle, Wolf McLean, VA 5 530
Patnaik, Anurag Arlington, VA 38 4561
Reyes, Benjamin Falls Church, VA 5 339
Santa, Ana Alberto Falls Church, VA 7 1009
Zirngibl, Michael Washington, DC 33 3386

Cited Art Landscape

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5539808 Method and system for enhanced processing of audio messages with a data processing system 45 1992
5684992 User console and computer operating system asynchronous interaction interface 40 1995
6182153 Object-oriented programming interface for developing and running network management applications on a network communication infrastructure 60 1996
5748959 Method of conducting asynchronous distributed collective operations 40 1996
5940818 Attribute-based access for multi-dimensional databases 173 1997
5978796 Accessing multi-dimensional data by mapping dense data blocks to rows in a relational database 156 1997
5974406 Automated matching, scheduling, and notification system 215 1997
6094651 Discovery-driven exploration of OLAP data cubes 131 1997
6035336 Audio ticker system and method for presenting push information including pre-recorded audio 124 1997
6122628 Multidimensional data clustering and dimension reduction for indexing and searching 331 1997
6246672 Singlecast interactive radio system 270 1998
6493685 Electronic account presentation and response system and method 341 1999
6122636 Relational emulation of a multi-dimensional database index 147 1999
7065188 System and method for personalizing dialogue menu for an interactive voice response system 114 1999
 
ADVANCED MICRO DEVICES, INC. (1)
5740429 E10 reporting tool 102 1995
 
INVESTORS GUARANTY FUND, LTD. (1)
5742775 Method and apparatus of creating financial instrument and administering an adjustable rate loan system 284 1995
 
CAROLINA CIPHER, GREENSBORO, COUNTY OF GUILFORD, (1)
5101352 Material requirements planning system 153 1989
 
FUJITSU LIMITED (3)
5781886 Voice response apparatus 61 1995
6003009 Transfer information management device and transfer information management method 49 1996
5913202 Financial information intermediary system 414 1997
 
FIRST AMERICAN CMSI (1)
5878403 Computer implemented automated credit application analysis and decision routing system 531 1995
 
SOUND VIEW INNOVATIONS, LLC (3)
5970122 Two-way wireless messaging system having user agent 215 1996
6240391 Method and apparatus for assembling and presenting structured voicemail messages 166 1999
6459774 Structured voicemail messages 121 1999
 
HALL, RODERICK C. M. (1)
5781735 Method for monitoring and managing operational characteristics of workstations on a network without user network impact 94 1997
 
Trafficcast International, Inc. (1)
6209026 Central processing and combined central and local processing of personalized real-time traveler information over internet/intranet 152 1997
 
REPORTING TECHNOLOGIES, INC. (2)
6173310 System and method for automatic transmission of on-line analytical processing system report output 131 1999
6269393 System and method for automatic transmission of personalized OLAP report output 168 2000
 
CUFER ASSET LTD. L.L.C. (1)
5857191 Web application server with secure common gateway interface 152 1996
 
HOME ACCOUNT NETWORK, INC. (6)
4953085 System for the operation of a financial account 490 1987
5911135 System for managing financial accounts by a priority allocation of funds among accounts 326 1991
5864828 Personal financial management system for creation of a client portfolio of investment and credit facilities where funds are distributed based on a preferred allocation 263 1991
5884285 System for managing financial accounts by reallocating funds among accounts 297 1992
5852811 Method for managing financial accounts by a preferred allocation of funds among accounts 555 1994
5911136 System for prioritized operation of a personal financial account comprising liabilities and investment assets 310 1997
 
Toshiba Software Engineering Corp. (1)
5577165 Speech dialogue system for facilitating improved human-computer interaction 220 1994
 
Global Crossing, North America (1)
6279038 Client interface 68 1998
 
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. (1)
5950165 Automated visiting of multiple web sites 53 1997
 
NBS RADIO CORPORATION (1)
6314094 Mobile wireless internet portable radio 216 1998
 
BORLAND SOFTWARE CORPORATION (1)
5572644 System and methods for multi-dimensional information processing 100 1993
 
GLOBAL CROSSING TELECOMMUNICATIONS, INC. (2)
5590181 Call-processing system and method 173 1993
5799156 System for determining an alternative application to receive message from first application when the number of times to resend the message to second application is exceeded 76 1995
 
INFORMATICA LLC (1)
5794246 Method for incremental aggregation of dynamically increasing database data sets 134 1997
 
E*TRADE FINANCIAL CORPORATION (1)
6157705 Voice control of a server 161 1997
 
SMARTROUTE SYSTEMS, INC. (1)
5131020 Method of and system for providing continually updated traffic or other information to telephonically and other communications-linked customers 425 1989
 
EON CORPORATION (1)
5790936 Low power subscriber unit transmitting voice messages in a two-way communication system 44 1994
 
AT&T Bell Laboratories (1)
5195086 Multiple call control method in a multimedia conferencing system 365 1990
 
SAS INSTITUTE INC. (1)
5956693 Computer system for merchant communication to customers 382 1996
 
TOPTIER SOFTWARE (1)
6480842 Dimension to domain server 90 1999
 
MICROSOFT TECHNOLOGY LICENSING, LLC (10)
6199082 Method for delivering separate design and content in a multimedia publishing system 494 1995
* 5907837 Information retrieval system in an on-line network including separate content and layout of published titles 464 1995
5802526 System and method for graphically displaying and navigating through an interactive voice response menu 359 1996
5754858 Customizable application project generation process and system 125 1996
5819293 Automatic Spreadsheet forms 96 1996
6023714 Method and system for dynamically adapting the layout of a document to an output device 420 1997
6442598 System and method for delivering web content over a broadcast medium 187 1997
6594682 Client-side system for scheduling delivery of web content and locally managing the web content 273 1997
6314533 System and method for forward custom marshaling event filters 125 1998
6442560 Record for multidimensional databases 58 1999
 
VALUE CLICK, INC. (1)
5848396 Method and apparatus for determining behavioral profile of a computer user 1667 1996
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (2)
5907598 Multimedia web page applications for AIN telephony 129 1997
6501832 Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system 287 2000
 
TOY, WILLIAM W. (1)
4554418 Information monitoring and notification method and apparatus 306 1983
 
FS Holdings, Inc. (1)
5893079 System for receiving, processing, creating, storing, and disseminating investment information 221 1997
 
VERIZON PATENT AND LICENSING INC. (8)
5918213 System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products 967 1995
6215858 Analog terminal internet access 237 1996
* 5884262 Computer network audio access and conversion system 573 1996
5712901 Automatic voice/text translation of phone mail messages 151 1996
5893905 Automated SLA performance analysis monitor with impact alerts on downstream jobs 163 1996
5953406 Generalized customer profile editor for call center services 134 1997
6256659 System and method for performing hybrid preemptive and cooperative multi-tasking in a computer system 77 1997
2006/0129,499 Integrated proxy interface for web based data management reports 28 2006
 
THE BOARD OF TRUSTEES OF THE LELAND STANFORD JUNIOR UNIVERSITY (1)
6101473 Using speech recognition to access the internet, including access via a telephone 125 1997
 
BCL COMPUTERS, INC. (1)
6336124 Conversion data representing a document to other formats for manipulation and display 358 1999
 
VOICECOM TELECOMMUNICATIONS, LLC (1)
5945989 Method and apparatus for adding and altering content on websites 319 1997
 
PERSONAL AUDIO LLC (1)
5721827 System for electrically distributing personalized information 973 1996
 
INTERTAINER, INC. (1)
6189008 Dynamic digital asset management 134 1998
 
REAL LIVING, INC. (1)
6236977 Computer implemented marketing system 550 1999
 
INTELLISYNC CORPORATION (1)
6016478 Scheduling system with methods for peer-to-peer scheduling of remote users 481 1996
 
UNISYS CORPORATION (5)
5987586 Method and apparatus for asynchronous device communication 37 1993
5493606 Multi-lingual prompt management system for a network applications platform 73 1994
6058166 Enhanced multi-lingual prompt management in a voice messaging system with support for speech recognition 76 1997
6405171 Dynamically loadable phrase book libraries for spoken language grammars in an interactive system 36 1999
6321198 Apparatus for design and simulation of dialogue 108 1999
 
AT&T CORP. (12)
5864605 Voice menu optimization method and system 77 1996
6014427 Voice mail with embedded executable responses 106 1996
6009410 Method and system for presenting customized advertising to a user on the world wide web 1030 1997
6016336 Interactive voice response system with call trainable routing 173 1997
6178446 Method and system for supporting interactive commercials displayed on a display device using a telephone network 167 1997
6269151 System and method for delivering voice messages to voice mail systems 28 1998
6226360 System and method for delivery of pre-recorded voice phone messages 75 1998
6404877 Automated toll-free telecommunications information service and apparatus 122 1998
6243445 Method and apparatus for telephone data network access 74 1998
6456699 Web-based generation of telephony-based interactive voice response applications 144 1998
6400804 On-hold activity selection apparatus and method 189 1998
6253146 Network-based traffic congestion notification service 163 1999
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (7)
* 8290125 Voice response unit shortcutting 8 2008
* 2010/0054,430 VOICE RESPONSE UNIT SHORTCUTTING 5 2008
9106745 Voice response unit harvesting 0 2008
* 2010/0067,670 VOICE RESPONSE UNIT HARVESTING 3 2008
9003300 Voice response unit proxy utilizing dynamic web interaction 0 2008
* 2010/0088,613 VOICE RESPONSE UNIT PROXY UTILIZING DYNAMIC WEB INTERACTION 4 2008
8634521 Voice response unit shortcutting 3 2012
 
VOICEBOX TECHNOLOGIES CORPORATION (23)
8589161 System and method for an integrated, multi-modal, multi-device natural language voice services environment 21 2008
* 9171541 System and method for hybrid processing in a natural language voice services environment 6 2010
* 2011/0112,827 SYSTEM AND METHOD FOR HYBRID PROCESSING IN A NATURAL LANGUAGE VOICE SERVICES ENVIRONMENT 144 2010
9502025 System and method for providing a natural language content dedication service 3 2010
8515765 System and method for a cooperative conversational voice user interface 25 2011
8452598 System and method for providing advertisements in an integrated voice navigation services environment 27 2011
8370147 System and method for providing a natural language voice user interface in an integrated voice navigation services environment 31 2011
8326627 System and method for dynamically generating a recognition grammar in an integrated voice navigation services environment 31 2011
8527274 System and method for delivering targeted advertisements and tracking advertisement interactions in voice recognition contexts 22 2012
8719009 System and method for processing multi-modal device interactions in a natural language voice services environment 15 2012
8983839 System and method for dynamically generating a recognition grammar in an integrated voice navigation services environment 9 2012
8738380 System and method for processing multi-modal device interactions in a natural language voice services environment 18 2012
8719026 System and method for providing a natural language voice user interface in an integrated voice navigation services environment 16 2013
9015049 System and method for a cooperative conversational voice user interface 9 2013
8886536 System and method for delivering targeted advertisements and tracking advertisement interactions in voice recognition contexts 10 2013
9305548 System and method for an integrated, multi-modal, multi-device natural language voice services environment 6 2013
9620113 System and method for providing a natural language voice user interface 0 2014
9105266 System and method for processing multi-modal device interactions in a natural language voice services environment 5 2014
9263039 Systems and methods for responding to natural language speech utterance 2 2014
9269097 System and method for delivering targeted advertisements and/or providing natural language processing based on advertisements 6 2014
9570070 System and method for processing multi-modal device interactions in a natural language voice services environment 0 2015
9406078 System and method for delivering targeted advertisements and/or providing natural language processing based on advertisements 3 2015
9626703 Voice commerce 0 2015
 
NUANCE COMMUNICATIONS, INC. (11)
* 8725513 Providing expressive user interaction with a multimodal application 2 2007
* 2008/0255,850 Providing Expressive User Interaction With A Multimodal Application 63 2007
8731929 Agent architecture for determining meanings of natural language utterances 11 2009
9031845 Mobile systems and methods for responding to natural language speech utterance 1 2010
8326634 Systems and methods for responding to natural language speech utterance 44 2011
8620659 System and method of supporting adaptive misrecognition in conversational speech 42 2011
8447607 Mobile systems and methods of supporting natural language human-machine interactions 147 2012
8849670 Systems and methods for responding to natural language speech utterance 16 2012
8849652 Mobile systems and methods of supporting natural language human-machine interactions 11 2013
9626959 System and method of supporting adaptive misrecognition in conversational speech 0 2013
9495957 Mobile systems and methods of supporting natural language human-machine interactions 0 2014
 
LOCATION BASED TECHNOLOGIES, INC. (17)
8098132 Call receiving system and apparatus for selective reception of caller communication 2 2006
* 2006/0211,405 Call receiving system apparatus and method having a dedicated switch 13 2006
7598855 Apparatus and method for locating individuals and objects using tracking devices 38 2006
* 2006/0255,935 Apparatus and method for locating individuals and objects using tracking devices 16 2006
8654974 Apparatus and method to provide secure communication over an insecure communication channel for location information using tracking devices 0 2007
9111189 Apparatus and method for manufacturing an electronic package 1 2007
8244468 System and method for creating and managing a personalized web interface for monitoring location information on individuals and objects using tracking devices 22 2007
8102256 Apparatus and method for determining location and tracking coordinates of a tracking device 4 2008
8224355 System and method for improved communication bandwidth utilization when monitoring location information 4 2008
* 2009/0117,921 SYSTEM AND METHOD FOR IMPROVED COMMUNICATION BANDWIDTH UTILIZATION WHEN MONITORING LOCATION INFORMATION 33 2008
8497774 Apparatus and method for adjusting refresh rate of location coordinates of a tracking device 3 2009
8774827 Apparatus and method for generating position fix of a tracking device in accordance with a subscriber service usage profile to conserve tracking device power 1 2009
8081072 Adaptable user interface for monitoring location tracking devices out of GPS monitoring range 9 2009
8531289 Adaptable user interface for monitoring location tracking devices out of GPS monitoring range 3 2011
8542113 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
8421618 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
8421619 Apparatus and method for determining location and tracking coordinates of a tracking device 3 2012
 
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) (1)
* 8265261 Telephone channel personalization 6 2006
 
GRAPE TECHNOLOGY GROUP, INC. (3)
* 8229401 Technique for providing personalized information and communications services 1 2004
* 2004/0259,535 Technique for providing personalized information and communications services 111 2004
8447282 Technique for providing personalized information and communications services 0 2012
 
AT&T INTELLECTUAL PROPERTY I, L.P. (3)
* 8798240 Personalized interactive voice response system 0 2012
* 2012/0140,905 PERSONALIZED INTERACTIVE VOICE RESPONSE SYSTEM 10 2012
9369579 Personalized interactive voice response system 0 2014
 
ELWHA LLC (1)
9626650 Cost-effective resource apportionment technologies suitable for facilitating therapies 0 2011
 
United Services Automobile Association (1)
8761372 Telephone channel personalization 2 2012
 
NOBLE SYSTEMS CORPORATION (2)
8781092 Systems and methods for callback processing 16 2005
8036374 Systems and methods for detecting call blocking devices or services 6 2005
 
VOCOLLECT, INC. (1)
* 2010/0250,253 CONTEXT AWARE, SPEECH-CONTROLLED INTERFACE AND SYSTEM 8 2009
 
CALLSPACE, INC. (1)
8750468 Contextualized telephony message management 1 2010
 
HONDA MOTOR CO., LTD. (2)
* 8359204 Free-speech command classification for car navigation system 0 2008
* 2009/0112,605 FREE-SPEECH COMMAND CLASSIFICATION FOR CAR NAVIGATION SYSTEM 5 2008
 
TWILIO, INC. (71)
8306021 System and method for processing telephony sessions 58 2009
8611338 System and method for processing media requests during a telephony sessions 56 2009
8964726 Telephony web event system and method 36 2009
8315369 Method and system for a multitenancy telephone network 6 2010
8582737 System and method for running a multi-module telephony application 0 2010
8638781 Method and system for preserving telephony session state 2 2011
8649268 Method for processing telephony sessions of a network 54 2011
8509415 Method and system for a multitenancy telephony network 0 2011
9459925 System and method for managing a computing cluster 0 2011
8416923 Method for providing clean endpoint addresses 1 2011
8838707 System and method for enabling real-time eventing 55 2011
9590849 System and method for managing a computing cluster 0 2012
9459926 System and method for managing a computing cluster 0 2012
9398622 System and method for connecting a communication to a client 0 2012
9648006 System and method for communicating with a client application 0 2012
9336500 System and method for authorizing and connecting application developers and users 0 2012
8737593 Method and system for a multitenancy telephone network 1 2012
8837465 System and method for processing telephony sessions 54 2013
8755376 System and method for processing telephony sessions 54 2013
8570873 Method and system for a multitenancy telephone network 0 2013
9338064 System and method for managing a computing cluster 0 2013
9495227 System and method for managing concurrent events 0 2013
8601136 System and method for managing latency in a distributed telephony network 32 2013
9247062 System and method for queuing a communication session 0 2013
8737962 Method and system for preventing illicit use of a telephony platform 2 2013
8738051 Method and system for controlling message routing 1 2013
8948356 System and method for routing communications 31 2013
8938053 System and method for triggering on platform usage 25 2013
9210275 System and method for running a multi-module telephony application 0 2013
9306982 System and method for processing media requests during telephony sessions 6 2013
9253254 System and method for offering a multi-partner delegated platform 0 2014
8995641 Method and system for a multitenancy telephone network 0 2014
9455949 Method for processing telephony sessions of a network 0 2014
9350642 System and method for managing latency in a distributed telephony network 0 2014
9282124 System and method for integrating session initiation protocol communication in a telecommunications platform 0 2014
9001666 System and method for improving routing in a distributed communication platform 0 2014
9270833 Method and system for preventing illicit use of a telephony platform 0 2014
9240966 System and method for transmitting and receiving media messages 0 2014
9160696 System for transforming media resource into destination device compatible messaging format 0 2014
9602586 System and method for managing media in a distributed communication network 0 2014
9240941 System and method for managing media in a distributed communication network 0 2014
9338280 System and method for managing telephony endpoint inventory 0 2014
9225840 System and method for providing a communication endpoint information service 1 2014
9483328 System and method for delivering application content 0 2014
9456008 System and method for processing telephony sessions 6 2014
9338018 System and method for pricing communication of a telecommunication platform 0 2014
9325624 System and method for enabling dynamic multi-modal communication 0 2014
9137127 System and method for providing communication platform metadata 0 2014
9553799 System and method for client communication in a distributed telephony network 0 2014
9319857 System and method for triggering on platform usage 0 2014
9307094 System and method for routing communications 7 2014
9407597 Telephony web event system and method 0 2015
9357047 Method and system for a multitenancy telephone network 0 2015
9344573 System and method for a work distribution service 19 2015
9226217 System and method for enabling multi-modal communication 0 2015
9246694 System and method for managing conferencing in a distributed communication network 0 2015
9516101 System and method for collecting feedback in a multi-tenant communication platform 0 2015
9251371 Method and system for applying data retention policies in a computing platform 0 2015
9363301 System and method for providing a micro-services communication platform 0 2015
9491309 System and method for running a multi-module telephony application 0 2015
9641677 System and method for determining and communicating presence information 0 2015
9553900 System and method for managing conferencing in a distributed communication network 0 2015
9588974 Method and system for applying data retention policies in a computing platform 0 2015
9614972 Method and system for preventing illicit use of a telephony platform 0 2016
9477975 System and method for a media intelligence platform 0 2016
9591033 System and method for processing media requests during telephony sessions 0 2016
9654647 System and method for routing communications 0 2016
9621733 Method and system for a multitenancy telephone network 0 2016
9628624 System and method for a work distribution service 0 2016
9509782 System and method for providing a micro-services communication platform 0 2016
9596274 System and method for processing telephony sessions 0 2016
 
Mobitude, LLC, a Delaware LLC (1)
* 2014/0013,268 METHOD FOR CREATING A SCRIPTED EXCHANGE 0 2012
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (11)
8654934 Multimodal interactive voice response system 8 2011
8582727 Communication of information during a call 5 2011
8699674 Dynamic speech resource allocation 1 2013
8917828 Multi-channel delivery platform 2 2013
9307080 Dynamic call control 0 2013
9083795 Communication of information during a call 1 2013
9479640 Multimodal interactive voice response system 0 2014
9285974 Application builder platform 0 2014
9468040 Multi-channel delivery platform 0 2014
9571636 Call center builder platform 0 2014
9467563 Visual interactive voice response system 0 2015
 
MICROSTRATEGY, INCORPORATED (16)
7340040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 154 1999
* 7440898 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation 112 2000
8094788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 19 2002
8130918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 7 2002
7881443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 13 2003
* 2003/0194,065 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 6 2003
7486780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 96 2004
7428302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 112 2004
8051369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 16 2005
8607138 System and method for OLAP report generation with spreadsheet report within the network user interface 4 2005
* 2005/0267,868 System and method for OLAP report generation with spreadsheet report within the network user interface 22 2005
9208213 System and method for network user interface OLAP report formatting 1 2005
* 2006/0085,742 System and method for network user interface OLAP report formatting 19 2005
8321411 System and method for management of an automatic OLAP report broadcast system 4 2008
8995628 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing 3 2012
9477740 System and method for management of an automatic OLAP report broadcast system 0 2012
* Cited By Examiner

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