US Patent No: 7,272,212

Number of patents in Portfolio can not be more than 2000

System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services

ALSO PUBLISHED AS: 20050190897
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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
MICROSTRATEGY, INCORPORATEDMCLEAN, VA99

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Eberle, Hannes Arlington, VA 16 976
Leon, Christopher S Washington, DC 13 638
Maass, Bodo Bochum, DE 23 1161
Mosle, Wolf McLean, VA 6 314
Patnaik, Anurag Arlington, VA 44 2668
Reyes, Benjamin Falls Church, VA 4 178
Santa, Ana Alberto Falls Church, VA 8 594
Zirngibl, Michael Washington, DC 40 1937

Cited Art Landscape

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5,168,445 Automatic ordering system and method for allowing a shop to tailor ordering needs 153 1989
5,128,861 Inventory control method and system 153 1989
 
APPLE INC. (4)
5,754,939 System for generation of user profiles for a system for customized electronic identification of desirable objects 1210 1995
6,009,383 Digital connection for voice activated services on wireless networks 55 1997
6,203,192 System and method for automatically delivering messages to a telecommunications device 85 1997
6,434,524 Object interactive user interface using speech recognition and natural language processing 220 1999
 
GOOGLE TECHNOLOGY HOLDINGS LLC (6)
6,011,579 Apparatus, method and system for wireline audio and video conferencing and telephony, with network interactivity 97 1996
5,884,266 Audio interface for document based information resource navigation and method therefor 120 1997
6,081,815 Method for processing a hyperlink formatted message to make it compatible with an alphanumeric messaging device 51 1997
6,269,336 Voice browser for interactive services and methods thereof 476 1998
6,385,583 Markup language for interactive services and methods thereof 142 2000
6,539,359 Markup language for interactive services and methods thereof 165 2000
 
VOICE FX, LLC (1)
5,970,124 Sponsored information distribution method and apparatus 78 1997
 
DISNEY ENTERPRISES, INC. (1)
5,978,766 Machine, method and medium for assisted selection of information from a choice space 111 1995
 
CLINICAL DECISION SUPPORT, LLC (1)
6,482,156 Computerized medical diagnostic and treatment advice system including network access 197 2001
 
Bell Telephone Laboratories, Incorporated (1)
4,837,798 Communication system having unified messaging 642 1986
 
KEYNOTE LLC (1)
* 6,741,967 Full service research bureau and test center method and apparatus 82 1999
 
SIEMENS CORPORATION;INTELLECTUAL PROPERTY DEPARTMENT (2)
6,018,710 Web-based interactive radio environment: WIRE 170 1996
5,991,365 Remote phone-based access to a universal multimedia mailbox 97 1997
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (16)
5,347,632 Reception system for an interactive computer network and method of operation 1010 1989
5,444,768 Portable computer device for audible processing of remotely stored messages 120 1991
5,539,808 Method and system for enhanced processing of audio messages with a data processing system 42 1992
5,684,992 User console and computer operating system asynchronous interaction interface 37 1995
6,182,153 Object-oriented programming interface for developing and running network management applications on a network communication infrastructure 58 1996
5,748,959 Method of conducting asynchronous distributed collective operations 37 1996
5,940,818 Attribute-based access for multi-dimensional databases 154 1997
5,978,796 Accessing multi-dimensional data by mapping dense data blocks to rows in a relational database 143 1997
5,974,406 Automated matching, scheduling, and notification system 207 1997
6,094,651 Discovery-driven exploration of OLAP data cubes 117 1997
6,035,336 Audio ticker system and method for presenting push information including pre-recorded audio 87 1997
6,122,628 Multidimensional data clustering and dimension reduction for indexing and searching 270 1997
6,246,672 Singlecast interactive radio system 219 1998
6,493,685 Electronic account presentation and response system and method 309 1999
6,122,636 Relational emulation of a multi-dimensional database index 142 1999
7,065,188 System and method for personalizing dialogue menu for an interactive voice response system 95 1999
 
ADVANCED MICRO DEVICES, INC. (1)
5,740,429 E10 reporting tool 100 1995
 
INVESTORS GUARANTY FUND, LTD. (1)
5,742,775 Method and apparatus of creating financial instrument and administering an adjustable rate loan system 279 1995
 
CAROLINA CIPHER, GREENSBORO, COUNTY OF GUILFORD, (1)
5,101,352 Material requirements planning system 148 1989
 
FUJITSU LIMITED (3)
5,781,886 Voice response apparatus 52 1995
6,003,009 Transfer information management device and transfer information management method 47 1996
5,913,202 Financial information intermediary system 398 1997
 
FIRST AMERICAN CMSI (1)
5,878,403 Computer implemented automated credit application analysis and decision routing system 476 1995
 
SOUND VIEW INNOVATIONS, LLC (3)
5,970,122 Two-way wireless messaging system having user agent 166 1996
6,240,391 Method and apparatus for assembling and presenting structured voicemail messages 153 1999
6,459,774 Structured voicemail messages 113 1999
 
HALL, RODERICK C. M. (1)
5,781,735 Method for monitoring and managing operational characteristics of workstations on a network without user network impact 87 1997
 
TRAFFICCAST INTERNATIONAL, INC. (1)
6,209,026 Central processing and combined central and local processing of personalized real-time traveler information over internet/intranet 116 1997
 
REPORTING TECHNOLOGIES, INC. (2)
6,173,310 System and method for automatic transmission of on-line analytical processing system report output 115 1999
6,269,393 System and method for automatic transmission of personalized OLAP report output 153 2000
 
AT&T INTELLECTUAL PROPERTY II, L.P. (1)
5,974,398 Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainment services 485 1997
 
BRECKENRIDGE CAPITAL FUND LLC (2)
5,872,921 System and method for a real time data stream analyzer and alert system 79 1996
5,838,252 Interactive two-way pager systems 244 1996
 
HOME ACCOUNT NETWORK, INC. (6)
4,953,085 System for the operation of a financial account 480 1987
5,911,135 System for managing financial accounts by a priority allocation of funds among accounts 301 1991
5,864,828 Personal financial management system for creation of a client portfolio of investment and credit facilities where funds are distributed based on a preferred allocation 252 1991
5,884,285 System for managing financial accounts by reallocating funds among accounts 288 1992
5,852,811 Method for managing financial accounts by a preferred allocation of funds among accounts 529 1994
5,911,136 System for prioritized operation of a personal financial account comprising liabilities and investment assets 300 1997
 
ANGEL.COM INCORPORATED (1)
6,501,832 Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system 209 2000
 
Toshiba Software Engineering Corp. (1)
5,577,165 Speech dialogue system for facilitating improved human-computer interaction 185 1994
 
Global Crossing, North America (1)
6,279,038 Client interface 64 1998
 
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. (1)
5,950,165 Automated visiting of multiple web sites 51 1997
 
NBS RADIO CORPORATION (1)
6,314,094 Mobile wireless internet portable radio 169 1998
 
BORLAND SOFTWARE CORPORATION (1)
5,572,644 System and methods for multi-dimensional information processing 94 1993
 
GLOBAL CROSSING TELECOMMUNICATIONS, INC. (2)
5,590,181 Call-processing system and method 165 1993
5,799,156 System for determining an alternative application to receive message from first application when the number of times to resend the message to second application is exceeded 71 1995
 
E*TRADE FINANCIAL CORPORATION (1)
6,157,705 Voice control of a server 144 1997
 
EON CORPORATION (1)
5,790,936 Low power subscriber unit transmitting voice messages in a two-way communication system 39 1994
 
AT&T Bell Laboratories (1)
5,195,086 Multiple call control method in a multimedia conferencing system 338 1990
 
SAS INSTITUTE INC. (1)
5,956,693 Computer system for merchant communication to customers 315 1996
 
TOPTIER SOFTWARE (1)
6,480,842 Dimension to domain server 83 1999
 
MICROSOFT TECHNOLOGY LICENSING, LLC (10)
6,199,082 Method for delivering separate design and content in a multimedia publishing system 438 1995
* 5,907,837 Information retrieval system in an on-line network including separate content and layout of published titles 411 1995
5,802,526 System and method for graphically displaying and navigating through an interactive voice response menu 296 1996
5,754,858 Customizable application project generation process and system 119 1996
5,819,293 Automatic Spreadsheet forms 86 1996
6,023,714 Method and system for dynamically adapting the layout of a document to an output device 370 1997
6,442,598 System and method for delivering web content over a broadcast medium 152 1997
6,594,682 Client-side system for scheduling delivery of web content and locally managing the web content 220 1997
6,314,533 System and method for forward custom marshaling event filters 100 1998
6,442,560 Record for multidimensional databases 53 1999
 
VALUE CLICK, INC. (1)
5,848,396 Method and apparatus for determining behavioral profile of a computer user 1421 1996
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (1)
5,907,598 Multimedia web page applications for AIN telephony 120 1997
 
TOY, WILLIAM W. (1)
4,554,418 Information monitoring and notification method and apparatus 291 1983
 
FS Holdings, Inc. (1)
5,893,079 System for receiving, processing, creating, storing, and disseminating investment information 216 1997
 
VERIZON PATENT AND LICENSING INC. (8)
5,918,213 System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products 842 1995
6,215,858 Analog terminal internet access 216 1996
* 5,884,262 Computer network audio access and conversion system 510 1996
5,712,901 Automatic voice/text translation of phone mail messages 134 1996
5,893,905 Automated SLA performance analysis monitor with impact alerts on downstream jobs 137 1996
5,953,406 Generalized customer profile editor for call center services 111 1997
6,256,659 System and method for performing hybrid preemptive and cooperative multi-tasking in a computer system 67 1997
2006/0129,499 Integrated proxy interface for web based data management reports 22 2006
 
THE BOARD OF TRUSTEES OF THE LELAND STANFORD JUNIOR UNIVERSITY (1)
6,101,473 Using speech recognition to access the internet, including access via a telephone 115 1997
 
BCL COMPUTERS, INC. (1)
6,336,124 Conversion data representing a document to other formats for manipulation and display 291 1999
 
VOICECOM TELECOMMUNICATIONS, LLC (1)
5,945,989 Method and apparatus for adding and altering content on websites 279 1997
 
PERSONAL AUDIO LLC (1)
5,721,827 System for electrically distributing personalized information 779 1996
 
INTERTAINER, INC. (1)
6,189,008 Dynamic digital asset management 114 1998
 
REAL LIVING, INC. (1)
6,236,977 Computer implemented marketing system 504 1999
 
INTELLISYNC CORPORATION (1)
6,016,478 Scheduling system with methods for peer-to-peer scheduling of remote users 400 1996
 
UNISYS CORPORATION (5)
5,987,586 Method and apparatus for asynchronous device communication 35 1993
5,493,606 Multi-lingual prompt management system for a network applications platform 70 1994
6,058,166 Enhanced multi-lingual prompt management in a voice messaging system with support for speech recognition 73 1997
6,405,171 Dynamically loadable phrase book libraries for spoken language grammars in an interactive system 32 1999
6,321,198 Apparatus for design and simulation of dialogue 102 1999
 
AT&T CORP. (14)
5,864,605 Voice menu optimization method and system 72 1996
6,014,427 Voice mail with embedded executable responses 96 1996
6,125,376 Method and apparatus for voice interaction over a network using parameterized interaction definitions 68 1997
6,101,241 Telephone-based speech recognition for data collection 82 1997
6,009,410 Method and system for presenting customized advertising to a user on the world wide web 895 1997
6,016,336 Interactive voice response system with call trainable routing 148 1997
6,178,446 Method and system for supporting interactive commercials displayed on a display device using a telephone network 120 1997
6,269,151 System and method for delivering voice messages to voice mail systems 26 1998
6,226,360 System and method for delivery of pre-recorded voice phone messages 67 1998
6,404,877 Automated toll-free telecommunications information service and apparatus 104 1998
6,243,445 Method and apparatus for telephone data network access 61 1998
6,456,699 Web-based generation of telephony-based interactive voice response applications 124 1998
6,400,804 On-hold activity selection apparatus and method 166 1998
6,253,146 Network-based traffic congestion notification service 140 1999
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (4)
* 8,290,125 Voice response unit shortcutting 5 2008
* 2010/0054,430 VOICE RESPONSE UNIT SHORTCUTTING 4 2008
9,003,300 Voice response unit proxy utilizing dynamic web interaction 0 2008
8,634,521 Voice response unit shortcutting 1 2012
 
VOICEBOX TECHNOLOGIES CORPORATION (13)
8,589,161 System and method for an integrated, multi-modal, multi-device natural language voice services environment 10 2008
* 2011/0112,827 SYSTEM AND METHOD FOR HYBRID PROCESSING IN A NATURAL LANGUAGE VOICE SERVICES ENVIRONMENT 90 2010
8,515,765 System and method for a cooperative conversational voice user interface 10 2011
8,452,598 System and method for providing advertisements in an integrated voice navigation services environment 13 2011
8,370,147 System and method for providing a natural language voice user interface in an integrated voice navigation services environment 18 2011
8,326,627 System and method for dynamically generating a recognition grammar in an integrated voice navigation services environment 17 2011
8,527,274 System and method for delivering targeted advertisements and tracking advertisement interactions in voice recognition contexts 11 2012
8,719,009 System and method for processing multi-modal device interactions in a natural language voice services environment 5 2012
8,983,839 System and method for dynamically generating a recognition grammar in an integrated voice navigation services environment 0 2012
8,738,380 System and method for processing multi-modal device interactions in a natural language voice services environment 6 2012
8,719,026 System and method for providing a natural language voice user interface in an integrated voice navigation services environment 6 2013
9,015,049 System and method for a cooperative conversational voice user interface 0 2013
8,886,536 System and method for delivering targeted advertisements and tracking advertisement interactions in voice recognition contexts 2 2013
 
NUANCE COMMUNICATIONS, INC. (8)
* 8,725,513 Providing expressive user interaction with a multimodal application 0 2007
8,731,929 Agent architecture for determining meanings of natural language utterances 2 2009
9,031,845 Mobile systems and methods for responding to natural language speech utterance 0 2010
8,326,634 Systems and methods for responding to natural language speech utterance 17 2011
8,620,659 System and method of supporting adaptive misrecognition in conversational speech 9 2011
8,447,607 Mobile systems and methods of supporting natural language human-machine interactions 70 2012
8,849,670 Systems and methods for responding to natural language speech utterance 3 2012
8,849,652 Mobile systems and methods of supporting natural language human-machine interactions 3 2013
 
LOCATION BASED TECHNOLOGIES, INC. (13)
8,098,132 Call receiving system and apparatus for selective reception of caller communication 1 2006
7,598,855 Apparatus and method for locating individuals and objects using tracking devices 25 2006
8,654,974 Apparatus and method to provide secure communication over an insecure communication channel for location information using tracking devices 0 2007
8,244,468 System and method for creating and managing a personalized web interface for monitoring location information on individuals and objects using tracking devices 8 2007
8,102,256 Apparatus and method for determining location and tracking coordinates of a tracking device 3 2008
8,224,355 System and method for improved communication bandwidth utilization when monitoring location information 1 2008
8,497,774 Apparatus and method for adjusting refresh rate of location coordinates of a tracking device 0 2009
8,774,827 Apparatus and method for generating position fix of a tracking device in accordance with a subscriber service usage profile to conserve tracking device power 0 2009
8,081,072 Adaptable user interface for monitoring location tracking devices out of GPS monitoring range 7 2009
8,531,289 Adaptable user interface for monitoring location tracking devices out of GPS monitoring range 1 2011
8,542,113 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
8,421,618 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
8,421,619 Apparatus and method for determining location and tracking coordinates of a tracking device 0 2012
 
GRAPE TECHNOLOGY GROUP, INC. (2)
* 8,229,401 Technique for providing personalized information and communications services 0 2004
8,447,282 Technique for providing personalized information and communications services 0 2012
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
* 8,798,240 Personalized interactive voice response system 0 2012
* 2012/0140,905 PERSONALIZED INTERACTIVE VOICE RESPONSE SYSTEM 3 2012
 
ANGEL.COM INCORPORATED (4)
8,654,934 Multimodal interactive voice response system 0 2011
8,582,727 Communication of information during a call 0 2011
8,699,674 Dynamic speech resource allocation 0 2013
8,917,828 Multi-channel delivery platform 0 2013
 
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) (2)
* 8,265,261 Telephone channel personalization 2 2006
8,761,372 Telephone channel personalization 0 2012
 
NOBLE SYSTEMS CORPORATION (2)
8,781,092 Systems and methods for callback processing 1 2005
8,036,374 Systems and methods for detecting call blocking devices or services 4 2005
 
CALLSPACE, INC. (1)
8,750,468 Contextualized telephony message management 0 2010
 
HONDA MOTOR CO., LTD. (1)
* 8,359,204 Free-speech command classification for car navigation system 0 2008
 
TWILIO, INC. (21)
8,306,021 System and method for processing telephony sessions 6 2009
8,611,338 System and method for processing media requests during a telephony sessions 3 2009
8,964,726 Telephony web event system and method 0 2009
8,315,369 Method and system for a multitenancy telephone network 3 2010
8,582,737 System and method for running a multi-module telephony application 0 2010
8,638,781 Method and system for preserving telephony session state 0 2011
8,649,268 Method for processing telephony sessions of a network 3 2011
8,509,415 Method and system for a multitenancy telephony network 0 2011
8,416,923 Method for providing clean endpoint addresses 1 2011
8,838,707 System and method for enabling real-time eventing 3 2011
8,737,593 Method and system for a multitenancy telephone network 0 2012
8,837,465 System and method for processing telephony sessions 3 2013
8,755,376 System and method for processing telephony sessions 3 2013
8,570,873 Method and system for a multitenancy telephone network 0 2013
8,601,136 System and method for managing latency in a distributed telephony network 0 2013
8,737,962 Method and system for preventing illicit use of a telephony platform 0 2013
8,738,051 Method and system for controlling message routing 0 2013
8,948,356 System and method for routing communications 0 2013
8,938,053 System and method for triggering on platform usage 0 2013
8,995,641 Method and system for a multitenancy telephone network 0 2014
9,001,666 System and method for improving routing in a distributed communication platform 0 2014
 
MICROSTRATEGY, INCORPORATED (11)
7,340,040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 80 1999
* 7,440,898 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation 52 2000
8,094,788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 8 2002
8,130,918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 3 2002
7,881,443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 10 2003
7,486,780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 37 2004
7,428,302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 46 2004
8,051,369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 12 2005
8,607,138 System and method for OLAP report generation with spreadsheet report within the network user interface 0 2005
8,321,411 System and method for management of an automatic OLAP report broadcast system 2 2008
8,995,628 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing 0 2012
* Cited By Examiner

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