Help desk systems and methods for use with communications networks
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 9, 2007
Issued Date -
N/A
app pub date -
Oct 29, 2002
filing date -
May 5, 2000
priority date (Note) -
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status (Latency Note)
Importance
Abstract
A network management system includes a fault diagnosis system, a topology mapper, an impact analyzer and a help desk system. The a help desk system includes a user interaction module, and a fault diagnosis interaction module. The user interaction module is constructed and arranged to automatically communicate with a user. The fault diagnosis interaction module is constructed and arranged to communicate with a fault diagnosis system.
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Cited Art Landscape
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