Common message area for a customer interaction center user interface
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United States of America Patent
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Oct 9, 2007
Grant Date -
May 26, 2005
app pub date -
Nov 26, 2003
filing date -
Nov 26, 2003
priority date (Note) -
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status (Latency Note)
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Abstract
Various implementations for a common message area for a customer interaction center user interface are provided. One implementation provides presenting, on an interaction center agent display device, a single user interface panel having, firstly, a work area that displays information pertaining to a particular customer with whom an interaction center agent is interacting, and secondly, a common message area for displaying electronic messages to be viewed by one or more interaction center agents.
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