Methods and apparatus for providing agent controlled synchronized browsing at a terminal
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United States of America Patent
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Nov 13, 2007
Grant Date -
Jun 15, 2006
app pub date -
Jan 27, 2006
filing date -
Aug 31, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
Establishing a (secure) synchronized (web) browsing session between a customer at a first terminal (such as a kiosk for example) and a live agent at an agent station. A session manager may be used to establish this session. The first terminal does not need to download an applet from the agent station. Typically, a call will have already been established between the customer and the live agent. The kiosk and/or the agent may control access to content based on locators to the content (e.g., URLs). The access control may be based on GO, No Go lists and/or rules.
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