System, method, and computer program product for transferring remote device support data to a monitor using e-mail
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United States of America Patent
Stats
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Nov 27, 2007
Grant Date -
Mar 20, 2003
app pub date -
Sep 17, 2001
filing date -
Sep 17, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
In a monitoring system for networked devices, a system, method, and computer program product for transferring monitoring information from a remote monitor to a central monitor responsible for monitoring devices on multiple networks. A communications link is established between a remote monitor and a message transfer server. Monitoring information is formatted into a standard format, encrypted, encoded, and sent from the remote monitor to the central monitor as an attachment to an e-mail sent via the communication link to the message transfer server.
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