Sequential presentation of long instructions in an interactive voice response system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 4, 2007
Grant Date -
Jul 31, 2003
app pub date -
Jan 30, 2002
filing date -
Jan 30, 2002
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An interactive voice response system that allows a caller to perform a series of sequential tasks based on an instruction set. The caller is queried after each instruction to ensure that the caller has successfully completed all of the steps. Additionally, provisions are provided to automatically pause the instruction set and present reminders to the caller. Further the caller may elect to repeat instructions, back up the instruction set, receive additional details, transfer to a service representative, or receive summary information.
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