Method and apparatus for quality assurance in a multimedia communications environment
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United States of America Patent
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Dec 4, 2007
Grant Date -
Sep 11, 2003
app pub date -
May 8, 2001
filing date -
May 9, 2000
priority date (Note) -
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Abstract
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.
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