Collecting appliance problem information over network and providing remote technical support to deliver appliance fix information to an end user
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 4, 2007
Grant Date -
Jun 2, 2005
app pub date -
Nov 17, 2004
filing date -
Nov 15, 2000
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A system for the intelligent management of knowledge and delivery of content is provided. The system allows end users to access targeted fixes in connection with resolving problems with appliances, such as computers or other devices. The system further provides for the delivery of inventory information and information regarding attempts that have been made to fix problems with an appliance to technical support personnel. Technical support personnel may selectively access approved fixes or potential fixes through selections made from a tree of devices and/or problems or through the identification of key indicators. Technicians may also create fixes and made such fixes available to other technicians immediately.
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