System and method for analyzing an operation of an organization

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United States of America Patent

PATENT NO 7308414
APP PUB NO 20040225549A1
SERIAL NO

10840216

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Abstract

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A method for analyzing an operation of an organization, especially in the context of an outsourcing. The method includes decomposing the operation along a value chain containing a plurality of processes, associating a process of the value chain with an element that is subject to the process, and designating a characteristic of the associated process and element. As an example, the element is a device (e.g., PC workstation) that is subject to processes (e.g., customer relationship management). As an example, the characteristic is an actor (e.g., an organization or an outsourcer) responsible for performing at the intersection of the associated process and element.

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Patent Owner(s)

Patent OwnerAddress
PILLSBURY WINTHROP SHAW PITTMAN LLP31 W 52ND ST NEW YORK NY 10019

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Nash, Joseph E Washington, DC 2 34
Parker, Douglas S Washington, DC 7 163

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