Systems and methods for monitoring and controlling business level service level agreements
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United States of America Patent
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Dec 25, 2007
Grant Date -
Jan 13, 2005
app pub date -
Jul 11, 2003
filing date -
Jul 11, 2003
priority date (Note) -
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Abstract
Systems and methods for monitoring and controlling business level SLAs (Service level Agreements), and more particularly, systems and method for monitoring and controlling business level SLAs using probe points, KPIs (Key Performance Indicators) and business commitments. An XML (extensible Markup Language)-based specification referred to as BPCL (Business Process Commitment Language) is used to describe business commitments. BPCL specifications are used by a business process management (BPM) system to configure, monitor, and control business processes based on business commitments. Business Commitments and BPCL provide a path toward model-based management for dynamic e-business solutions.
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