Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device
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United States of America Patent
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Jan 1, 2008
Grant Date -
Feb 2, 2006
app pub date -
Sep 9, 2005
filing date -
Nov 5, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A method, system, and storage medium and system for managing computer system performance utilizing information acquired over the Internet is provided. The system comprises a user system having existing installed components that include software, hardware devices, system upgrades, and/or a peripheral device. The system also includes a consolidated monitoring tool executing on the workstation that monitors activities occurring on the workstation with respect to the existing installed components. The system further includes a communications link to a vendor system that supplies components and/or services to the user system. Upon encountering a minor error, the consolidated monitoring tool searches a database for the minor error, displays a corresponding explanation of the minor error for a user via translation tables stored in the workstation, and displays a corresponding set of action items for resolving the minor error or preventing a future occurrence of the minor error.
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