Interface system and method of building rules and constraints for a resource scheduling system
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United States of America Patent
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Jan 29, 2008
Grant Date -
N/A
app pub date -
Oct 2, 2000
filing date -
Oct 2, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention is an interface system for interactively building rules and constraints. The interface system comprises of an output display configured to show a user a partial complete rule with a current rule fragment, such rule fragment comprising a blank space. The user can fill in the blank space by either choosing from a list or by typing in text in the blank space. After the blank space is filled, a completed rule is generated. The interface system then assigns this rule to one or more person in a resource scheduling system. The present invention can be used for agent scheduling in a call center environment.
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