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United States of America Patent
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Feb 26, 2008
Grant Date -
Sep 18, 2003
app pub date -
Mar 15, 2002
filing date -
Mar 15, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention is directed to a customer contact 100 in which a session monitor 140 identifies and implements multi-customer sessions. A conferencing function 136 connects the plurality of customers 110-118 simultaneously to the same resource and/or to each other. Participation in the sessions can be mandatory or optional. The sessions can be created continually or periodically, such as when the contact center 100 is in an session mode. The sessions can be closed or open to new customers after commencement.
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