Graphical representation of system information on a remote computer
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United States of America Patent
Stats
-
Feb 26, 2008
Grant Date -
Jun 10, 2004
app pub date -
Oct 21, 2003
filing date -
Feb 10, 1999
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and apparatus for gathering system information into a file and transmitting the file to a remote location for presentation as a graphical display. A computerized diagnostic tool, can assist a support person in providing technical support to an end user in connection with the configuration of a remote computer. System information relating to a particular customer's computer can be stored for subsequent reference. Computer program code running on a source computer can direct a source computer to self-survey system information. Program code creates a file containing system information and transmits the system information file to a remote computer separate from the source computer. Transmission may be accomplished via any effective transmission medium such as the Internet. Computer program code on the remote computer then displays a graphical representation of the system information.
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