Processes and systems for correlating work orders

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United States of America Patent

PATENT NO 7340037
SERIAL NO

09946272

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work order. The new work order information is searched for at least one correlation parameter. A database of existing work orders is also searched for the at least one correlation parameter. The new work order information is grouped with existing work order information that shares the at least one correlation parameter and that has a date and time stamp within a predetermined interval of a date and time stamp of the new work order. The process, therefore, correlates the new work order with an existing work order having the at least one correlation parameter and a similar date and time stamp.

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Patent Owner(s)

Patent OwnerAddress
AT&T INTELLECTUAL PROPERTY INC824 MARKET STREET SUITE 901 WILMINGTON DE 19801

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jean, David R Birmingham, AL 10 175
Marcopulos, Judy M Duluth, GA 9 128
Scherer, Rita H Birmingham, AL 13 168

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