Computer based process for strategy evaluation and optimization based on customer desired outcomes and predictive metrics
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United States of America Patent
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Mar 4, 2008
Grant Date -
N/A
app pub date -
Aug 31, 2000
filing date -
Sep 20, 1996
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Abstract
A computer program product for use with a computer system for providing a process for strategy evaluation and optimization, having a computer-readable medium of instructions for directing a computer to evaluate data for optimizing strategic options. The product includes data storage relating to specific desired outcomes relating to a specific process for an identified customer set and data relating to metrics which predict the satisfaction of desired outcomes. The process has a computer program for quantifying the degree to which each metric predicts satisfaction of each customer desired outcome. Users define strategic options; each option is designed to satisfy customer desired outcomes. A computer program quantifies the degree to which each strategic option satisfies customer desired outcomes. A plurality of strategic options is evaluated.
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