Method and system for the processing and storing of voice information and corresponding timeline information
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United States of America Patent
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Mar 11, 2008
Grant Date -
Jan 8, 2004
app pub date -
May 7, 2003
filing date -
May 8, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data may be analyzed with an automated voice recognition system and converted into text. Further, a timeline of the call may be recorded, with the recognized text being attributed to the timeline and stored.
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